Could HT members please comment and give me guidance on this. I sent this letter to FC. Got a response more or less saying thanks for telling us we have passed your commetns on to our overseas team who will pass them onto the hotelier to implement any changes and improvements. More or less so what goodbye. I then sent a reply as posted at the end of first lettter I sent to them for Niece and Nephew. Thanks in advance for any comments.

Marion

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I and my Husband spent our Honeymoon at your hotel on 3rd July 06 till 17th July 06. I would like to make you aware of our stay and how much we loathed it.

The room was very basic and dilapidated, and if this hotel had been costed and rated at 2* would just have been acceptable. The bedding was dirty, had burns in it and was not changed the whole 2 weeks. The hotel is 10 years old and this definitely shows, we had water leaking into our room, broken tiles in the bathroom the bath leaked and there were pubic hairs in the shower, the bathroom itself was also very dirty. We reported that our toilet was not flushing and had to wait over 24 hours to get it fixed. The room was infested with ants and other insects. We asked for the room to be sprayed and this never occurred. The balcony light was not working. The maid broke the chain on the front door and this was never repaired.

The minibar in the room was supposed to be replenished daily and this never occurred unless you happened to be your room at the time.

The Air Conditioning Unit for the Hotel was attached to the wall outside our room and we could not sleep for the constant noise from this.

The Food was repetitive, cold, and unimaginative and was crawling with flies. Anything that was leftover was then reheated and served at the next mealtime. The alcoholic beverages were very weak. We could not have soft drinks until 10.00am; this should have been available 24 hours as stated in the brochure. The juice machine most of the time was not working and we had to make do with luke warm bottles.

Entertainment was dire, pathetic and unwatchable. We could not even entertain ourselves on the beach as the water had wave breakers and you could only wade up to your thighs.

We could not find a Rep for over a week to put all these complaints in writing and when we did they spoke very little English that we gave up in frustration.

We originally booked another hotel and were let down within a month of our departure. We were assured that this Hotel was like for like the original Hotel we had booked.

We feel that this experience has ruined what should have been a perfect end to our marriage celebrations when all your company seem to have done was give us the honeymoon from Hell.

We feel that we should be compensated for hell that we had to endure, the honeymoon that we never had and also for the stress that we had at your hotel. I await your response.
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Second Letter ot FC

Thank you for you recent reply to my complaint which you forwarded to Thomas Cook Ltd.

Firstly I do not feel that you have taken the seriousness of my complaint into consideration or the fact that one of the most important holidays of my life was ruined by Bahia Principle Accommodation.

I do not agree with you that I should take up the change in my honeymoon with Thomas Cook as they also believed that your Hotel was like for like according to your brochure. This was not the case.

I can appreciate that you have passed on my concerns with regards to my experience within this hotel and the condition of my room, food, entertainment etc, but that does nothing to compensate me for the BAD experience I had on my honeymoon.

I can assure you that the rep that we eventually located did not speak much English and we ended up more frustrated with the ordeal we were enduring, this is why we have no written reports.

If you read my original letter I feel that I have legitimate grievances and concerns and feel that this should reflect in some form of compensation.

I am considering taking up legal advice via the Holiday Truths Website and their travel lawyer.