Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
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I would get in touch with F/C asap as the website also states closure so surely F/C are aware:-

http://www.ventaclubhotels.com/

Click on hurricane updates for resort.

Contact details for resort:-

Tel.: (52) 984-875 75 00
Fax: (52) 984-875 75 01

If you don't get any joy out of F/C then phone Ros Fernihough on 01922 621114
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get ringing your travel agent a.s.a.p and dont give up until your given the correct information. They'll ring up first choice for you.
When do you travel?
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After weeks of FC confirming everything was now fine with the Occidental Grand Flamenco Xcaret, they have written to my booking agents (not me) to tell me I have been moved. Not to ask me where i would like to be moved to, but that I have been moved.

I am currently in major dispute with them now as I think after weeks of reassurance, to now be told 18 days before departure that the hotel I am staying in is a different one.

FC beware
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