We booked a holiday through First Choice last August. We booked to go to Bulgaria. March this year we recieved a letter informing us that our flight times had changed. We always book holidays well in advance and always book day flights as we use public transport to get to and from the airport and have three children.
Our flight times are now during the early hours of the morning which means we will be stranded at the airport.
I called First Choice was kept hanging on the phone for almost 2 hours only to be told that there was nothing they could do as there were no other flights available even on different dates and different airports.
The only suggestion the really rude young man at customer services could make was to book a hotel at the airport. This seems so unfair we have done nothing wrong to incure extra cost.
We would not have booked the holiday in the first place with these flight times. They state that night flights commence at 12pm we depart at 11.50pm - ten minutes difference Crafty!!
I wrote a letter complaining about the customer service representative's attiude and the way in which my call was handled. we waited almost three weeks for a reply and when it came was disgusted. It was inaccurate (quoting the wrong flight times) was very poorly written and very dismissive in it's tone.
This morning I have had a charming courtesy letter informing us that there is considerable building work underway at our resort.
I am at my wits end.