It is up to the person who is booking the flights / holiday to read the T&C,
Most people are to lazy to read them.
Re: flight changes
44 Posts
I don't think they do hide it away at all.
It is up to the person who is booking the flights / holiday to read the T&C,
Most people are to lazy to read them.
It is up to the person who is booking the flights / holiday to read the T&C,
Most people are to lazy to read them.
Doe
I think instead of 'Flight times may change' perhaps it should state 'Flight times, dates, departure airports may change', as is the case with a lot of old MYT flights this year.
I think instead of 'Flight times may change' perhaps it should state 'Flight times, dates, departure airports may change', as is the case with a lot of old MYT flights this year.
And.............there's nothing to say the flight won't change again!!
What about return flight? Has this also changed as I imagine it may have done. You may now have a better return flight? 3.15pm flight is not too bad, I've seen a lot worse.
What about return flight? Has this also changed as I imagine it may have done. You may now have a better return flight? 3.15pm flight is not too bad, I've seen a lot worse.
Also I think 'Flight times may change' should be written in huge letters at the top of every page at the back of brochures detailing flights. Not hidden away in the 12 pages of small print that follow
Why is it assumed that the T&Cs are there for the benefit of the TOs?
They actually set out "the contract" that both sides are entering into.
As someone else has said the majority of people just do not read them. Or should that be unless there is a clause in there that will help them claim compensation.
When I wrote budget plans - often 18 months in advance - I tried to see the future. For that reason what I planned and what I actually finished up doing were totally different.
The TOs in a perfect world would publish details of flights and accommodation that would suit all of their customers. Everyone would have a perfect holiday.
Just as I had to continually revise my business plans so the TOs have to revise flights and holidays.
No matter how much expertise goes into it customers are fickle creatures.
Fifty years ago a well known manufacturer of electrical accessories carried out research on what customers wanted. They set in motion a production system that ensured they would never be out of stock.
They very nearly went out of business. Not because they did not have the stock. They finished up with the wrong stock.
Plugs, sockets and switches in your home are white.
At the time they did their research the only colour you could get was Brown.
The problem arose because someone produced some in white and it took off. They could not have known when they made their plan.
Holidays are the same. Produce a brochure 18 months in front and hope that enough people will book to ensure you can do it at a profit. If enough do not then they have to change it.
Just as with the manufacturer fifty years ago they do not always have what enough people want when they want it.
I can understand the frustration that people feel when things change but holidays are no different from so many other things in life. It often has to be a compromise.
How many have tried to buy a car only to find the delivery schedule is months not days?
fwh
How many of us can claim to be totally unaware that flight times etc are subject to change? As fwh says it's in the T&C's so it's down to the consumer to read them. In any event even if they are not read it should not come as a surprise. To be honest, these days I'm always amazed if my flights are not changed in some way or other as I generally book at least 6 months in advance.
I understand your points, but why is it so difficult for the tour ops to make it clearer for customers. I remember years ago (10 to be precise) when I booked my wedding package over 12 months before the date of travel it was made very clear to me at the time that it would only be a 'provisional' booking until such a time when the flights and hotel could be confirmed. Why don't they do this now??
I accept that flights are subject to change, but I think the TO need to be a bit more upfront about it.
I accept that flights are subject to change, but I think the TO need to be a bit more upfront about it.
So do I. Whilst I also am never suprised if my flights change (I also tend to expect it) it's quite clear from the number of querys that we get on this board that many people are suprised.
They could be booking their first holiday, pay a large flight supplement to get a day flight, only to be moved to a night flight, have to go back to their employers and change their annual leave arrangements, Go back to a hotel and book an extra nights accommodation etc
IMHO I don't see why TO's can't be more up front about it. It's quite clearly one of the main things that seem to upset people.
They could be booking their first holiday, pay a large flight supplement to get a day flight, only to be moved to a night flight, have to go back to their employers and change their annual leave arrangements, Go back to a hotel and book an extra nights accommodation etc
IMHO I don't see why TO's can't be more up front about it. It's quite clearly one of the main things that seem to upset people.
I'm a rep and from my own experience, it would not matter if it was printed in 6 inch high letters on the front of the brochure and on every page inside. The facts are, some folks don't have access to the brochure or website or simply can't be bothered.
Time and time again I have to explain why it is not sunny, the waterpark is closed, some facilities are not available etc etc as guests have come on holiday in winter season and Cyprus doesn't have all year sun. Temperature/weather guides are in the brochure! It is also clearly stated that some things are not available at quiet times of the year.
Try pacifying someone who is spitting with rage and blaming you because they think they booked a sea front hotel when clearly the brochure states 2 km from the beach.
Just examples. I do sympathise with folks who have their flight times changed, it is annoying but the TO's can do all that has been mentioned in previous posts but there will always be complaints.
Louby
Time and time again I have to explain why it is not sunny, the waterpark is closed, some facilities are not available etc etc as guests have come on holiday in winter season and Cyprus doesn't have all year sun. Temperature/weather guides are in the brochure! It is also clearly stated that some things are not available at quiet times of the year.
Try pacifying someone who is spitting with rage and blaming you because they think they booked a sea front hotel when clearly the brochure states 2 km from the beach.
Just examples. I do sympathise with folks who have their flight times changed, it is annoying but the TO's can do all that has been mentioned in previous posts but there will always be complaints.
Louby
Hi Louby 
I have sympathy for reps dealing with the type of folk you describe. ie "the seas too wet"
But this thread is about flight changes. If a family has paid 200 pounds extra to fly at 2pm in the afternoon surely it's unaccepable to fly them at midnight? The money has been taken under false pretenses.
Doe
I have sympathy for reps dealing with the type of folk you describe. ie "the seas too wet"
But this thread is about flight changes. If a family has paid 200 pounds extra to fly at 2pm in the afternoon surely it's unaccepable to fly them at midnight? The money has been taken under false pretenses.
Doe
LOL, yes I've had similar to 'the sea is too wet'. I could tell you a few stories!
Anyway yes I see what you are saying, I just wanted to emphasise how it would make no difference if TO's made it unavoidably clear about flight time changes as this is the direction the thread has digressed towards.
I agree, many folks book day flights for specific reasons and to have it changed to a night flight is just terrible. But as has already been said, the flight schedules are printed so far in advance that nobody can be sure at the time of printing if things will stay the same. The only thing TO's could do is wait until the schedules are finalised then print the brochures or give the option to cancel without penalty. Ho, in an ideal world!
Louby
Anyway yes I see what you are saying, I just wanted to emphasise how it would make no difference if TO's made it unavoidably clear about flight time changes as this is the direction the thread has digressed towards.
I agree, many folks book day flights for specific reasons and to have it changed to a night flight is just terrible. But as has already been said, the flight schedules are printed so far in advance that nobody can be sure at the time of printing if things will stay the same. The only thing TO's could do is wait until the schedules are finalised then print the brochures or give the option to cancel without penalty. Ho, in an ideal world!
Louby
The OP has not come back, I guess we have scared them off
with our rhetoric so there is probably not much point to this thread anymore.Doe
But this thread is about flight changes. If a family has paid 200 pounds extra to fly at 2pm in the afternoon surely it's unaccepable to fly them at midnight? The money has been taken under false pretenses
I agree and we must not forget these TO's are a business and want to get every last penny out of us, we are not important to them, we are just a booking ref
chazy
ive just had a letter today that my flight date has changed to the day before, my airport has changed from birmingham to gatwick putting an extra hour each way on my journey and obviously completely different times, we are due to fly in 3 weeks so im not a bit pleased as ive booked air port parking from birmingham, arranged transport from dalaman airport to marmaris etc that ive now got to see if i can change, when they make such big changes its extremely annoying, we are now leaving on a fri instead of saturday which means my husband losing an extra days wages due to him being self employed, so this change is going to cost us a lot of money, with extra petrol of around 20 litres and higher parking charges and 1 days wages , extremely cross about this especially such late notice
Oh no not again. They are really significant changes Karen. Different day and different airport.
I suppose they have given you a cancel option, but imagine everthing is a lot dearer now.
Guess you have to weigh up the cost of a day's lost work, lost airport parking costs (would whoever you booked parking with transfer the fee paid to a Gatwick car park perhaps?) extra fuel etc and finding something on the Sat from Birmingham with another carrier that will cost more by now.
I suppose they have given you a cancel option, but imagine everthing is a lot dearer now.
Guess you have to weigh up the cost of a day's lost work, lost airport parking costs (would whoever you booked parking with transfer the fee paid to a Gatwick car park perhaps?) extra fuel etc and finding something on the Sat from Birmingham with another carrier that will cost more by now.
i know chris why does this always happen to me, yes they have offered a full refund but thats not the point, its only 3 weeks away to my holiday grrr , i need to ring aph car parking when i have 5 mins to see if they will change to gatwick before i make a decision
Karen .we always use the APH car park at Gatwick and its excellent . I dont think you will have any problems transfering it if its APH you booked with for birmingham.
lyn
lyn
we booked through aph but its not an aph car park ill ring monday when i have more time also gives me time to do some sums as the whether to cancel and re book with flythomas cook from birmingham at a higher cost
.we are now leaving on a fri instead of saturday which means my husband losing an extra days wages due to him being self employed
karen dont forget the friday 21st marchis a bank holiday (good friday)
yes i know but not for my husband hes self employed and works most bank holidays grrr , so he was going to work that friday as he had all the following week off without wages,
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