We booked a flight and accommodation through Travel Republic and decided to opt for flight meals, as there are 5 of us this cost £50. We travelled in July. On the outbound flight the cabin crew announced that the meals were complimentary! So, everyone got a meal, good if you haven't been charged bad if you have. The same happened on the return journey. I have been in contact with Travel Republic since August, as i feel that if the meals were free then i want a refund and today I received my response from Freedom Flights.
Dear
Thank you for your letter regarding your journey to Fuerteventura.
Freedom Flights, who act as a Tour Operator has a policy of charging for meals. Some airlines flights are shared with other Tour Operators who may or may not provide a food inclusive price to the client. If the client does not pre purchase food there is an opportunity to buy a meal from the cabin crew.
On occassions where a surplus of food has been ordered it is at the Crew's discretion whether to offer these on a complimentary basis to passengers. Whilst this is of course benefit to those who have not paid for a meal, regrettably we would not refund customers who have paid for meals as meals were provided.
I was concerned to learn of the remarks made by the staff of British Midland and i have passed my concerns to the airline with regard to the provision of meals on your journey.
Do you think I should keep trying for this refund or am I wasting time?
It has taken 3 months for them to give me this reply.
Thanks
Yes, it is annoying when others who didn't pay got a free meal but at the end of the day you did get what you paid for. Put it down to experience and don't opt to pay for a meal next time. It might be you who gets the free one
It's the same as paying £200 for you flight and finding that the person sitting next to you only paid £100 . These things happen I'm afraid.
At the end of the day it doesn't seem fair, but I don't think there's a lot you can do - sorry
I got this from someone at XL`s customer service line, in an indiscrete moment....However you try getting the %%%^^^s to send you a claim form or repay what they owe you. Use XL as an airline of last resort
Edit to remove potential libelous comments - Admin
It's the same as paying £200 for you flight and finding that the person sitting next to you only paid £100 . These things happen I'm afraid.
Or finding out that the holiday you paid £2.000 for, another guest in your Hotel paid only £900 for the identical holiday to yours. It happens.
I to paid for a complimentary meal on an XL flight.They told me to send my invoice and they would refund my money.I got a reply saying because of increased security at airports they would not be able to do anything for 6 weeks and NOT to contact them again during this time!.I will be on the phone in the morning to them.
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