booked flights through flydeals to kos in july, had a call today to say that the operator of the flight AVRO had cancelled this flight, they said they can offer another flight the same day but with a different airline and also different times, ie either very early morning or late at night, the original booking was at 12 midnight going out. When i checked flydeals website these flights that they offered are actually cheaper than we have booked, they didnt mention that on the phone, or offer a reduction, does anybody no where we stand in a situation like this.
Thanks
why dont you ask for a full refund which im sure if the flights have been cancelled they should offer and rebook, or ask them for the difference in price if you get them to transfer them over for you, how much is the difference ?
here; http://www.avro.co.uk/TermsConditions/
If AVRO cancel the flight they will offer a full refund. The Agent (flydeals) should offer an alternative or offer the full refund, including any deposit paid.
Tell them you have read AVROS's T&Cs and want a the full refund (if that is what you want). Then book again, maybe elsewhere. Flydeals only act as an agent and your contract is with the supplier, in this case AVRO.
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