hello i was wondering if anyone could give me any help or advice regarding our awful holiday i will try to keep it brief, i booked a holiday in april 2008 with on the beach holidays who i used last year without problems the holiday was for a party of 8 4 of which were children i booked apartments in calis in turkey the flights with monach apartments with hotels4u but i did pay one balance and the website claimed this to be a package holiday. on arrival in turkey we were collected by transfer company and taken to apartments we arrived at 330am the manager was awoken and seemed very surprised to see us after checking his bokings we were told that he had not heard of us and had no bookings or rooms for us i phoned the number given on my holiday voucher and was rather rudely told by a man who would'nt give me his name that i should not be ringing at this time of night nothing he could do and to ring back after 930am he then put the phone down, so we were in the middle of nowhere no food or drink and basically stranded the apartment owner said the best he could do was let us sit on the sunloungers til morning the children were very frightened and upset as were we but we had no other option in the morning i phoned the company after being pu ton hold and passed from one person to another i finally spoke to somebody who said are apartments had been changed and we should not be there when i told her that i had not been informed of this change no answer was given we had to wait for a taxi to arrive and take us to another apartment, i made a complaint to the rep as soon as i could and this was put in writing by myself and also signed by the rep not once did i recieve any apology from anyone and when i complained to the rep i was told its just one of those things i am disgusted how we were treated and it spoilt the whole holiday i have put my complaint in writing and sent it to hotels4u over 3 weeks ago i also sent it special delivery so i know they have recieved it to date i have not heard a thing i just need help as to where i stand and what else i can do????