After a previous bad experience I have been very careful about trying to book a holiday but I think I have made a major mistake. About a month ago I booked what I thought was a package holiday with a firm I thought were travel agents (don't know if I am allowed to mention them). It said `5 star holiday to Turkey AI with all baggage and in flight meals included.' The sales person was very pushy and I felt pressurised he kept saying `only three seats left' then `two' and rather than sleeping on it I booked it. He wouldn't let me get off the phone I know I should have not done it but I was persuaded. I was stressed and ill and suffer with mental health problems and was ill at the time.
He told me I would need to book a transfer and that it was only an hours drive from the airport. I was very clear on this as I have just been diagnosed with diabetes and I am disabled and did not want to be travelling too far.
To cut a long story short he had lied to me. It turned out this hotel is dubbed `worst in Turkey' and lots of people have got sick and it has very bad reviews. It is not rated as five star by other operators. It is also about 3 hours from airport not 1 hour as he claimed as this airport is Izmir not Bodrum which would be the nearest airport to the resort in Altinkum.
I wrote a complaint but they have yet to answer. I tried contacting hotel to allay my fears but to no avail and as for transfer they haven't provided me any details. I did ask to change hotel and they said I would need to pay £35. I agreed but then they said it would be £68 and price kept going up and I gave up as they are impossible to get hold of.
I bought this as a package but I am not so sure as it seems to be a chain of people each with different responsibility for each part of holiday. The flight is with Thomas Cook, but booked by one holiday company, the transfer is with another and the accommodation is booked by a bed booking outlet and it says they are acting on behalf of another agent.
It seems like an nightmare and I feel I will be stuck their with no accommodation no transfers or protection should the hotel be as bad as what the reviews say.
thanks in advance for any comments
Who have you booked it with?
Can you please post (a) The name of the company/agent you booked with (b) The name of the hotel.
You are quite in order to do so. Many of the members of HT have experience in assisting people with problems and I have no doubt will be able to offer you some assistance.
fwh
You are quite in order to do so. Many of the members of HT have experience in assisting people with problems and I have no doubt will be able to offer you some assistance.
fwh
Hello
I booked it with Broadway Travel and the hotel is the Club Tarhan is the name of the hotel. I booked it after getting an email with it advertised as five star all inclusive holiday and I thought broadway travel were a travel agent I did nto know that the booking was made of differnt parts ie hotel with beds with ease who are acting as an agent tfor someone else transfer someone else and flight thomas cook through Neilson travel it seems a total nightmare, plsu they told me it was an hours tranfer which wasnt true
thanks again
by the way I know I ahve been stupid but I was very careful up to this point and I jsut got sucked in. My guard was down due to being ill
thanks for reading
I booked it with Broadway Travel and the hotel is the Club Tarhan is the name of the hotel. I booked it after getting an email with it advertised as five star all inclusive holiday and I thought broadway travel were a travel agent I did nto know that the booking was made of differnt parts ie hotel with beds with ease who are acting as an agent tfor someone else transfer someone else and flight thomas cook through Neilson travel it seems a total nightmare, plsu they told me it was an hours tranfer which wasnt true
thanks again
by the way I know I ahve been stupid but I was very careful up to this point and I jsut got sucked in. My guard was down due to being ill
thanks for reading
Is the Club Tarhan in Didum? if so you can have a look at the hotel report on this website however you might not like what you see. Is it to late to change hotels?
Alan
Alan
Yes it is Club Tarhan in Didim. I did ask to change hotels. I phoned Broadway travel )it takes all day to get through and it is preminum rate no) I was given a price to change with I agreed to but she said to book it I ahd to send an email to operations dept who would contact me next day. When they finally replied they were asking much more money then what they had origianlly told me so it just wasnt worth it
Thanks for the tip off.
I was about to book a holiday in Sharm for about 15 people through Broadwey Travel.
No chance now.
Good Luck trying to sort yours out.
May be worth checking with the travel solicitor, but if the transfer is 3 hrs not 1 hour and you have medical problems that should make it a major change/misrepresentation.
I was about to book a holiday in Sharm for about 15 people through Broadwey Travel.
No chance now.
Good Luck trying to sort yours out.
May be worth checking with the travel solicitor, but if the transfer is 3 hrs not 1 hour and you have medical problems that should make it a major change/misrepresentation.
Post a Reply
Please sign in or register an account to reply to this post.
Similar Topics
-
Thailand holiday problem
Posted by fionad in Thailand Discussion Forum
-
Problem with Turkish holiday
Posted by Lesley Jane in Holiday Complaints
-
Holiday Letdowns, we have a problem, in Kephalonia.
Posted by atomic1950 in Holiday Complaints
-
Problem with credit card before holiday
Posted by Derwentrocker in General Holiday Enquiries, Hints and Tips
-
problem getting onto holiday truths site
Posted by charlton111 in Bulgaria Discussion Forum