Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
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Can you please post (a) The name of the company/agent you booked with (b) The name of the hotel.

You are quite in order to do so. Many of the members of HT have experience in assisting people with problems and I have no doubt will be able to offer you some assistance.

fwh
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Hello
I booked it with Broadway Travel and the hotel is the Club Tarhan is the name of the hotel. I booked it after getting an email with it advertised as five star all inclusive holiday and I thought broadway travel were a travel agent I did nto know that the booking was made of differnt parts ie hotel with beds with ease who are acting as an agent tfor someone else transfer someone else and flight thomas cook through Neilson travel it seems a total nightmare, plsu they told me it was an hours tranfer which wasnt true

thanks again

by the way I know I ahve been stupid but I was very careful up to this point and I jsut got sucked in. My guard was down due to being ill

thanks for reading
Reply
Is the Club Tarhan in Didum? if so you can have a look at the hotel report on this website however you might not like what you see. Is it to late to change hotels?

Alan
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Yes it is Club Tarhan in Didim. I did ask to change hotels. I phoned Broadway travel )it takes all day to get through and it is preminum rate no) I was given a price to change with I agreed to but she said to book it I ahd to send an email to operations dept who would contact me next day. When they finally replied they were asking much more money then what they had origianlly told me so it just wasnt worth it
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Thanks for the tip off.

I was about to book a holiday in Sharm for about 15 people through Broadwey Travel.

No chance now.

Good Luck trying to sort yours out.

May be worth checking with the travel solicitor, but if the transfer is 3 hrs not 1 hour and you have medical problems that should make it a major change/misrepresentation.
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