Hi Everyone

About 12 months ago I booked 2 holidays to Turkey with an independent company I could have booked all aspects of the holiday individually but chose to book it all through with company as they came with good recommendations and it was a reasonable price.
The first holiday was for a week last October. Due to various circumstances most of the details of the holiday were changed in the run up to it (flight change, number of people I was taking with me and the apartment I was going to stay at) Being a bit of a worrier and the fact that in the end I was travelling by myself with my four year old son I contacted the company many times to check all the details and ensure they had registered all the changes.
When I arrived at the airport I had to wait about an hour for my transfers (luckily it was a day time flight so I wasn't stuck outside an airport with a four year old in the middle of the night) When my transfer arrived it had been expecting to collect me off the original flight, thankfully the two flights were close together in time. All the other changes I had made to the holiday had also not been taken into account, so they were expecting 5 people instead of 2 and they also attempted to take me to the first apartments I had booked instead of the new one I had booked. I spoke to the office on the phone who were fine about it, said I could stay at either the original or new apartment (Thank heavens it was the last week of the season or I don't think this would have been possible)
The next morning I went into the office to pay for the apartment, their paperwork said that I owed the amount for the original apartment not the smaller (cheaper) apartment I was staying at, but once again they were ok about it (although it was rather embarrassing for me)
Anyway the holiday was very good and I loved the resort.
However due to circumstances I had to cancel the holiday I had booked for this coming July. I had originally booked for a much more expensive apartment which the company have stopped using so I moved to a cheaper apartment and the difference between the 2 deposits was £81. Although I realised I would lose the deposit for my apartment when I cancelled I believed the £81 should be returned to me which they did agree to. However after many emails assuring me of various dates for this money to be transferred into my account I still don't have the money (they have been busy, they forgot etc)
As another date for the money has passed again today I have emailed them again but hold out little hope that it will have any affect
Can anyone give me any advice what to do now