i emailed first choice about the sickness concerns . as i am going on the 24th sept for a week.
this is the reply
Thank you for your email.
At First Choice, the health and safety of our customers is our primary focus and we are genuinely concerned to hear of any sickness reported in our properties. We closely monitor all the hotels to which we operate to ensure that the strictest health, safety, hygiene and comfort levels are maintained.
It was reported last year that there was an increase in the number of sickness cases at the Holiday Village in Turkey. As soon as we were alerted to this we arranged for a specialist consultant to make an immediate site visit. This independent consultant concluded that the sickness was a result of an airborne virus and not as a result of any services provided by the hotel.
This year, reports of minor illness amongst guests at the Holiday Village in Turkey are very low. Over 46,500 passengers travelled to this hotel last summer and a similar amount is expected this year. This year sickness levels at the Holiday Village Turkey have run at less than 0.1% of the total hotel guest population which is exceptionally low for this time of year.
The Holiday Village in Turkey is and continues to be a very popular holiday choice with our customers and is rated very highly in customer satisfaction surveys. We are very confident that guests due to travel there in the future will have a wonderful holiday, experiencing the excellent levels of quality and standards they expect from a First Choice property.
Kind regards
First Choice Customer Support
off on thursday for a week , give it another go.. i cant remember if there is a kettle in the rooms can any one help out .
good luck after reading recent reviews rather you than me
some great reviews coming through now after a rough patch (glad that all the whingers were there in august). couple more weeks for us, hope the weather holds out.
happy hols
john.
ive never been to this resort and never would due to all various problems ive read over the years and some other reasons i wont go into ,most of the complaints seem to be about people being ill with ear infections or sickness etc, if people are ill and getting bugs or food poisoning then i certainly wouldnt be calling them whingers. i returned from turkey about a mth ago after my husband took very ill and ended up in hospital for nearly a week and there is a thread on this and still now hes ill and having on going tests, so i sympathise with anyone that is ill on holiday and dont agree with your comments john gywn , i can only assume by that comment you have never been ill on holiday
sorry to hear of your husbands illness and do hope that he gets much better soon.
yes i have to been ill on holiday with an ear infection and also sickness but i would definately not put that down to bugs and food poisoning as so many people do throughout the months of july and august. i believe that my own ear infection was down to not drying the ear properly when coming out of the water and as for the sickness, i personally put my hands up and would say that this was down to excess food/alcohol in temperatures that im not normally used too.
please believe me that im not putting you're husband's illness down to any of these, but after going to the holiday villages for a couple of years now and reading the reports you do get to notice the same people moaning on about the same things at the same time of the year.
all the best
john
No mozzie bites,
No tummy upsets
No ear infections.
We found the place clean and the rooms comfortable,
Vast choice of food,but personally I like my cooked food hot,everything was lukewarm.
I asked chef one morning (7-30) why mushrooms,beans etc were cold,.....and I mean COLD.......
His reply "It is very windy" !!!!!!!!!!!!!!
I told him these hadnt been hot and cooled ,he checked the food and had a screaming fit with the young staff behind the counter,and had them changed.
This hotel has rules,no saving sun beds before 9,no children in adult pool,no bare chest or wet swimwear in dining room,no one takes a blind bit of notice,
Bags are provided for the disposal of nappies,so thanks to the kind person who threw one down the loo and flooded the toilet by the pool,and while I'm ranting,thanks to the lady I saw at evening meal who blew her nose on the linen table napkin,that was a sight to behold,
And the children allowed to take a bite of food and throw what was left back into serving dishes.
watchdog (bbc1) have a report on a first choice resort in turkey where people keep getting ill this season ? holiday village
yes ive just watched the report on watchdog claiming people have had 3 different types of food poisoning at this resort and first choice did admit fault 2005 2006 2007 but not recently, the manager of fc did get a grilling, hopefully things might improve now, but i personally wouldnt go anywhere especially with kids if i knew people had been ill , this year there seems to be more problems there with sickness and loads of people taking them to court, so i think this speaks for itself
I saw it to and thought the same about not taking the kids, I watched it originally thinking that the prices for Oct might crash and we could get a bargain but after hearing about the little girl that went through 40 nappies in 2 days there is no way I would take them at any price. It seems that the health protection expert is going out with a bbc crew and some serious testing equipment to get to the bottom (sorry) of the problems.
I was very very ill at the HV in 2006 with a 24 hour bug. My son had it the day before. I honestly thought I was going to die. I'm pretty positive it was a viral infection.
We still had an amazing holiday and it didn't stop us going back 8 months later. However, the problems this year seem to be a whole different ballgame. Salmonella, Campylobacter and Cryptosporidium, they're not viruses they are food and water related pathogens.
I've been unfortunate enough to have suffered from Campylobacter from undercooked chicken from Asda and Cryptosporidiosis at the Alcudia Pins in Majorca years ago. I've always been a huge fan of the HV Turkey, in fact all of the HVs I've been to, and always said I would go back in a minute to Sarigerme, but having had these two bugs I wouldn't risk my health or my families health to go out there again.
First Choice really need to get to the bottom of this. Fair enough if there's a virus floating around, you can't help that when you have several thousand people staying together, but confirmed cases of the above are scary stuff. There's obviously something going very wrong out there. I really do hope the health expert from Watchdog goes out with the cameras and sorts it out. It'll be interesting to see the outcome.
Its odd because after loads of bad reviews the posts on TA have been really glowing and put up over the last few days. Call me a cynic but I wonder if this has anything to do with First Choice knowing that the programme was going out?
Campylobactor is a very serious illness. I contracted it about 10 years ago and was seriously ill. So much so, that I had a visit from the environmental health to check the cleanliness and standards in my home !!! It transpires that I caught it from a friends barbecue that hadnt been cleaned properly. If this disease is proven to be at HV then I pity anybody that gets it.
Campylobactor is a very serious illness. I contracted it about 10 years ago and was seriously ill. So much so, that I had a visit from the environmental health to check the cleanliness and standards in my home !!! It transpires that I caught it from a friends barbecue that hadnt been cleaned properly. If this disease is proven to be at HV then I pity anybody that gets it.
It sure is. I literally "camped out" in my toilet for 8 days. Slept on the loo with a quilt wrapped round me at one point. <shivers at the memory!>
I am not sure of the levels hygeine in these resorts. Yes they look spotless and they are always cleaning, but how the food is handled before it gets onto our plates is not really known. I did see raw chicken being thrown onto the griddle along with cooked chicken! Of course you would obviously avoid anything which does not look right, but how much food is reheated and how is it stored?
Both holidays have been in July though and I know many people visit out of height of season to Egypt, because of the heat, they say this way they rarely suffer.
Such wonderful places if you don't have a sensitive stomach, but it's not only Turkey it happens at.
i wont return to this complex for 2 reasons mainly.
first when i first visited here a couple of years back it was iberostar owned and now its owned by joyhotels who if anything to go by with drinks selection and food standards are only one step up from the hotels goldtrail send people to..
and secondly this was a uk only customer based holiday village , but the russians are starting to book this hotel , i noticed russians , polish and french customers staying there and also the billboards for these countries are up in the reception areas..
Update on watchdog last night, 1,500 guests from this year alone are taking legal action against FC for their stay at this HV.
This is going to be one of the main features on this weeks's Watchdog on Thursday evening.
I saw watchdog tonight and the whole thing is still a mystery. It's a shame we didn't see them test the pool water as it hasn't enough chlorine in the water and it's the only pool in the world I have been to where people keep crapping in!
the people i saw in white coats checking things out must have been the watchdog team..
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