Holiday Complaints

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Hi Bosi

Welcome to the forums.

Sounds like poor service from Holidayautos.com. Easyjet definitely have no place in this arguments as arrangements outside of the flight are no concern to them, and why would it be. Like anything the devil is in the detail, so do you have the terms and conditions of the car hire company so that you can see what their stance is.

Also, I assume because things were done via the phone, that there is no evidence that they confirmed they were going to hold the car till the next morning?

Ideally we need to know what the terms and conditions state on the booking of the car hire? Do you have a copy?

Lance
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Have you checked the T&Cs of your travel insurance? It sounds to me as if this would be something that you would usually claim against your insurance for - my own covers me for knock-on additional expenses as a result of delays like this.
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Good point SMa, probably the most obvious place to look. doh..
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