Rang Thomas cook about bookings and they have them on hold,due to refurbs

Getting rather concerned now because you are not the first to inform me that something is going on at the Corfu/Skorpios Marina. We email reception every year to secure our room and always receive an immediate, friendly response from the staff, who have, over the years become good friends. As I have said in my previous post, this time we are getting no response at all, and that is totally out of character from our past experiences. If anyone can throw any light on what is happening, or how to get in touch, I would be very grateful. This holiday has been booked since December and we are in possession of the tickets, with all details as per original booking.
Thanks, Michael

I received this e mail from Rosu Hotels today. I have tried to copy & paste, but half of it is missing. The reservation e mail & phone number is in the flyer.
When we were there last week, Thomas Cook guests were arriving almost daily.
The staff are almost all the same.
Please believe me, you won't notice any difference.
Last night, 10 of us booked for a week in September, through alpharooms for £290 per person. This was the best price. We also got prices from findmeaccom and holiday city superstore. When we left last week, the hotel quoted us 56 euro per person per day. So even with the 10% discount offered in the flyer below, we got a better deal. This will be our 6th visit to the Corfu, and we have always booked flights & hotel online without any problems.
It's a long time since we went on a package with Thomas Cook etc, so I can't really comment on any problems you are having. All I will say is that the Thomas Cook rep was in the hotel every day last week.
If any of you want to pm me an e mail address, I will forward the full e mail from the hotel.
Peter

It is our pleasure to welcome the following hotels to the "Rosu Hotel" chain.



HOTEL REY DON JAIME 3***

HOTEL CORFU 3***

HOTEL SKORPIOS 3***

HOTEL PANORAMA 3 ***



Special discounts on your holiday reservation for 2009!

PAY AS YOU GO



The aim of Rosu Hotels is to ensure that their guests have an enjoyable and memorable stay, with a proven track record for attention to detail and high customer care levels, Rosu Hotels staff will endeavour to ensure that clients are satisfied during their holiday break.



Long standing clients will be pleased to know that the staff that they have come to know and love at each of their favourite hotels continue in service with us and will work hard together with us give the best possible treatment that you come to expect from these well established properties.



A special introductory offer will also entitle clients to a special discount off any bookings made with the ROSU PROMO 1 code.

Any stay during the 2009 season in the Hotel Rey Don Jaime or the Hotel Corfu/Skorpios made directly with the booking office will receive this discount.



Please contact our reservations team on 00 34 971 592800 or alternatively e-mail them on reservas@rosuhotels.com for more information.



A small deposit of 10% will be requested at the time of booking and the remaining

balance can be paid upon arrival. Deposits can be made by bank transfer or credit card what ever suits your pocket, so you can pay are you go!



We look forward to welcoming you back!



ROSU HOTELS

RESERVATIONS DEPT





Es un placer darle la bienvenida a nuestra cadena hotelera, Rosu Hotels:



HOTEL REY DON JAIME 3***

HOTEL CORFU 3***

HOTEL SKORPIOS 3***

HOTEL PANORAMA 3 ***

Thanks for the reply Peter, that's at least put our minds at rest and that the hotel is still alive and kicking. As it's your sixth visit, do you have a Fidelity Card, issued from the old "Balear" group? If so, is it still valid under the new regime of "Rosu?" We have a Platinum Card (17 visits) and will miss the 'perks' if it is no longer valid.
Thanks again for your input,
Michael

Michael, I did have a Fidelity card, but only ever tried to use it when booking my next visit. Always found better prices elsewhere. I did notice the ads for Fidelity were still in the lifts.
One thing I forgot to post is that the outside of the hotel has just been re-painted, a shocking pink colour!!!!!!!!!!!!!

Only kidding, Brilliant White.

Terry, Suzanne, and all others who contributed, thanks for your posts but panic now over. - Just managed to get in touch with the hotel after trying constantly since Friday. It appears the telephone/broadband system has gone down at the Corfu so I rang the Skorpios on the off chance (or was it desperation?). As you are aware, they are sister hotels, which share the same beach and facilities. I've had it confirmed that staff are the same, nothing has changed except for ownership (Rosu Group, rather than Marina Group) - even the Fidelity Cards are still valid. I know, as you said, there are better deals if you shop around - we have saved almost £300 this year by going with a Tour Operator - but in previous years, doing it independently, has always saved us enough to pay for the hire of a car for the fortnight, at the very least. Plus there are other 'perks' with a Card such as free newspapers, free safe rental, free pool towels etc. Add all that up and it does save a few bob, even if you don't use the card for the 'do it yourself discount.'
For anyone else who is concerned by the takeover, you can ring the Skorpios direct on:
0034 971659145
Thanks again, Michael

glad its been sorted

I notice Rosu won't let you book direct with the Panorama in Es Cana, Ibiza, exactly the same as Marina who allowed Thomsons to have the monopoly.

I wonder if this will change when the current contract with Thomsons expires ?

The Hotel Panorama is a gold unit under 100 guarantee with Thomson for the 2009 season.
For that reason a direct booking is not permitted.

Regards

Suzanne

Hi Peter

I'm due to stay in Hotel Corfu this Summer, I've never been to Mallorca before, is it good for families with kids?. From what I can see, the hotel is really near the beach, sounds great!. My five year old can't wait!!!. I've worked in the Canaries as a waitress before and am really looking forward to a bit of sea and sun!!!.

I've tried to pm you, but I get a failed message.

Can you send me the e-mail that you mentioned??

Thanks!

Trisha,The hotel is brilliant for kids. The beach is in the grounds of the hotel.
E mail on its way.

Thanks!

I'm hoping to stay there in August... and their website doesn't appear to be working. Did the hotel tell you the rates for August or just for June?. I'll try sending them an e-mail later on, or get hubby to do it!. I organized the last trip to Tenerife, so it's his turn this time!

Thanks again!.

Trisha, the quote I got was for 5th Sept, 56 euros per person per night. I booked with alpharooms.com £290 per person 7 nights.

We have booked to go on the 14th june.Where would be the best place to exchange money.Do both hotels share the same evening entertainment.Cant wait

Hi,

Can anyone tell me if Hotel Rey don Jaime offers All inclusive?

Thanks

Trisha

Hi Trisha ... welcome to the forums. It may be worth posting in the separate Rey Don Jaime topic .. please click here.

David

Trickydicky, we usually change our money in the UK then our bank card if needed.
The evening entertainment is outside in a large area between the 2 hotels, and is used by all guests.
Enjoy

Where are the Atm machines

There is a bank about 100 yards from hotel.