In March we booked a holiday for August and looked forward to receiving our documents 1 month prior to travel as the brochure states.
In May we paid our holiday in full.
One month before we called into TA to ask if documents were ready and told no try 2 weeks time. 2 weeks later we again called and was advised no not ready yet. One week later becoming more concerned we again called into TA and again was told they were not ready. I rang the TA the next day (6 days before departure) and they chased tickets which we were told were being posted that day. Next day 5 days before departure we received our tickets which were all printed from the internet with no explanation for the delay. Usually for this type of holiday you receive a brochure of things to do before, tours etc. On return from our holiday we wrote to the travel company to be told the reason they did not send our tickets out was even after several reminders to the TA the bill was not paid. I wrote a letter to TA asking for explanation. Two weeks later no reply chased them to be told letter was not received so to email it and they would ring me to confirm (incorrect email address was given). Still waiting for call. Rang yesterday 4 weeks after my initial letter and was advised no letter or email received. I asked for the name of a manager and want to speak to them. Manager rang to advise letter was sent to me however can not say when as there was no date on. I have now been informed that the brochure that states four weeks is wrong as all tickets are received 2 weeks prior to travel. The reason tickets were not dispatched was that the TA did not pay the travel company the full amount. They informed me they run reports daily of customers travelling 2 weeks later to ensure tickets are received. Therefore I asked why did this not identify my tickets were not received and if we had not chased when if ever would we have received the tickets. We did not get our preferred sitting for dinner and wonder if this was because of the non full payment we were last minute additions. Any comments on if I should progress with this would be appreciated.
Sorry for rant.
Thanks
