Oh I am just about at the end of my tether.
I did get an email back- a generic one that is actually almost identical to the first email reply I had got. Completely ignoring my query as to whether I had a new or reconditioned replacement.
So I emailed back and said- no I wasn't happy as they had not answered my question. I had to have a new kindle or they needed to refund my money( and it was £300).
In the meantime- my latest kindle finally appeared on my orders page.- down as a new one.
Thank god I thought.
But no- 10 mins later I got a further reply saying it was reconditioned and to press the link given to be connected to someone.....Who is the boy who had to spend eternity rolling a boulder up a hill?
Have you lost the will to live reading this? So have I!
Anyone thinking of getting a kindle fire hdx- don't bother!