This hotel is not as good as it should be, I would guess give it two years and it will all be sorted which may be the way First Choice are looking at it. They were correct in pulling out of their bookings though otherwise I would think they would be looking at lots of compensation claims.
Just returned from a week there and although we had a good holiday the hotel was not a highlight of it, but equally not so bad that it ruined the complete week. The supposed theft from peoples rooms was a very big worry though. The food became boring even though the salad choice was really good, main courses were the let down, nothing you could really get tucked into so found ourselves eating out and then realised how bad the hotel food really was. Queues were ok for the first couple of days but then we became swamped with large queues seemingly all the time, this was a big downer as well. One of the main problems of the hotel, in my mind, was its location, great for a quiet time but useless for anything else... its about two miles to Tingaki centre and you cant really walk it in that heat, there is nothing else nearer to the hotel. The beach is poor, yes it is right on the hotel but really does appear to be a mixture of soil (?) and sand, in essence, man made and poorly at that.
I dont really want to put you off cos a holiday is what you make of it, but be aware of these points, do not expect 4* luxury, lower your expectations of the hotel to just somewhere to sleep, relax(ish), have just ok food (but not terrible, just not as good as it should be) and you should have a good holiday like we did.
Next time do your homework before you book your holiday... we didnt, but we didnt let KABC stop us from enjoying our hard earnt holiday... we got by. But we will not return to this hotel again.