I found out too late that lowcostholidays is a Spanish company with virtually no protection for UK customers.
I recently booked two holidays with lowcostholidays- one online and one by phone. I paid the required deposit for each, and received two confirmation numbers and two statements of final cost. I subsequently received two emails from lowcostholidays telling me that "the flights on the booking you made with us have failed to complete the booking process" and asking me to call the flight centre. When I did, I was told that for each booking I must pay an additional £1000 because the flight prices had increased since I booked. I politely said that I thought was a little unfair as I had received a confirmed price based on my (large) deposit. Because I would not pay the extra £2000, my two bookings were cancelled.
Only at this point did I carry out any research into lowcostholidays, and found that they are actually based in Spain, and do not offer ATOL protection. I have emailed customer services several times, but have received no response.
Prospective customers may wish to tread cautiously - those lowcostholidays may turn into highcostholidays. I am proceeding with legal action, but it is rather tedious and expensive taking action against a foreign company beyond the reach of UK regulators.
Did they keep your deposit, what monies are you trying it get back ?
If they returned your money to you? I wouldn't bother suing as a point of principal as if will be more trouble than it's worth, and they probably covered themselves anyway.
Just a thought, have you tried to do a charge back on your card?
As per doe -if they have returned your deposits -walk away and learn for the future.
It's certainly worth knowing that they are a Spanish company. I haven't used them recently but have done so in the past, as I have other similar companies, and have been lucky enough not to have any problems, but I'll probably give them a wide berth in the future.
Trouble is when companies have British sounding names you kind of assume they are British and so give red by British laws.
It pays to be vigilant I guess.
Doe
Ekk should read covered by British laws.
I did think Lowcost used to be a British Company and wonder how many others will go the same way.
Another one time poster perhaps??
Quite possibly simply wanted to let off steam, but the original post was only 3 days ago so there's plenty of time for him to come back.
Lowcost relocated to Palma about 12 months ago and it was well publicised at the time. They already had a subsidiary based there. Anyone that books with them will be aware of this as it's the first thing they tell you in their terms and condtions (that's presuming people read them before saying they have and accepting them )
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