Not a lot the company can do if you´re at sea I guess. It may be worth contacting the cruise line to see what they can offer as I´m sure you can hire/borrow normal wheelchairs on most cruises.
The ships have the skill/tools to fix a lot of things so may be able to help but I wuld not depend on them.
Getting an external repairer in port on the ship could be an problem.
I would probably hire one for a week or two before to make sure it works and you are happy using it.
I would have though these things are reliable, battery, some electronic, electric motor not a lot to go wrong..
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