We recently booked our holiday to Barbados, seven people all inclusive, total cost in excess of £ 10,000
Whether you book online or through a travel agent, I was expected to pay a 2.5% surcharge for me to make the deposit payment by credit card. The same surcharge is going to be applied if I choose to pay the balance off some 8 weeks prior to departure. These surcharges add up to over £ 250.00 - enough for me and the missus to have a lovely long weekend away from the big smoke, booking direct with a hotel that does not surcharge creditcard payments.
Why is that the travel industry gets away with surcharging credit card payments, when retail outlets such as supermarkets, petrol stations and virtually every single store in the UK does not? If I remember correctly, even good old M&S stopped surcharging credit card payments some years ago as they were, at the time, the only retailer that did so.
In my opinion, the price in the brochure or the price as advised on an online quote should be what we have to pay. Putting these surcharges in the small print at the end of the brochure or when "checking out" online could well be interpreted as misleading. Creditcard payments are more convenient for us as the consumer but must also be for the travel industry (virtually immediate payment, no cheque processing fees, less cash handling in a shop environment with all the risks involved).
Anybody else share my same sentiments?
Mark
