This one drives me up the wall.
We recently booked our holiday to Barbados, seven people all inclusive, total cost in excess of £ 10,000
Whether you book online or through a travel agent, I was expected to pay a 2.5% surcharge for me to make the deposit payment by credit card. The same surcharge is going to be applied if I choose to pay the balance off some 8 weeks prior to departure. These surcharges add up to over £ 250.00 - enough for me and the missus to have a lovely long weekend away from the big smoke, booking direct with a hotel that does not surcharge creditcard payments.
Why is that the travel industry gets away with surcharging credit card payments, when retail outlets such as supermarkets, petrol stations and virtually every single store in the UK does not? If I remember correctly, even good old M&S stopped surcharging credit card payments some years ago as they were, at the time, the only retailer that did so.
In my opinion, the price in the brochure or the price as advised on an online quote should be what we have to pay. Putting these surcharges in the small print at the end of the brochure or when "checking out" online could well be interpreted as misleading. Creditcard payments are more convenient for us as the consumer but must also be for the travel industry (virtually immediate payment, no cheque processing fees, less cash handling in a shop environment with all the risks involved).
Anybody else share my same sentiments?
Mark
Oh how I share your gripe ... but there's one more that bugs me more!
I regularly fly with Ryanair (not by choice!) and when you book online and pay for tickets with a credit card, they do not make a one-off charge for the use of the card, but debit EVERY PASSENGER ON THE BOOKING PER SECTOR FLOWN for the use of the card. SNEAKY WOTSITS!!!!!
You'll find that not all companies make this charge however, some can absorb it into their costs.
One reason for surcharging here is that the travel agent is paying the credit card company their fee on the whole booking of 10,000 but their margin of profit is obviously much less hence they could lose most of their profits on the credit card charge.
Also another way to increrase their profit on an already depressed margin.
kind Regards
Stewart
My gripe for the day what happened to Cash????,too many long lines of people paying with credit cards,another thing to hate the yanks for.Pay by cheque.
But what are the alternatives?
Pay by cheque?
Not if there isn't enough in the current Bank account to cover the cheque!! With a credit card you can settle up from your savings account/wages when the bill comes (I am not advocating borrowing money on the card....)
Pay by cash?
If your salary gets paid straight into the bank, you hardly ever see any cash!!!!
Credit card surcharge?
I find this a nuisance too, but that's what they do. If we were organised enough to shuffle our savings into our current account before we booked the holiday, (which we would do for the balance anyway) then we could pay by cheque (or debit card). But if we book up on a whim, then we pay the penalty for it.
In my opinion, the price in the brochure or the price as advised on an online quote should be what we have to pay.
Totally agree with you Mark, we are being taken down the Thames on a biscuit tin by the travel industry. not only with credit card charges, but everything.
Many years ago, the price you saw was indeed the price you paid and some of these "extras" that are added today, are infact misleading and illegal.
They justify them by saying it is giving the consumer a choice...that's a load of bull IMO
Transfer fees, fuel charge, airport security/taxes, meals on planes, under occupancy, sea view, balcony, ticket on departure price hike...you name it...we have it.
Fuel charges"¦airlines buy their fuel the previous year and have "experts" watching the stock market daily, looking at the oil prices, from which aviation fuel, being a derivative of oil, is based upon.
Ticket on departure How can it be more expensive to collect your ticket from the airport as apposed to it being processed and posted to you.?
Transfers not included"¦You are entering into a contract for a package holiday, and that means exactly what it says .from airport to hotel.
High-street tour operators have offered customers the choice of whether to pay for "extras" such as in-flight meals or resort transfers. But many of the extras added to the basic price, such as fuel supplements and booking fees, are mandatory.
http://travel.timesonline.co.uk/article/0,,10295-1581765,00.html
Where has all that lot come from ? the majority of these "charges" were absorbed in the price you saw advertised, and the average holidaymaker wasn't even aware that they existed the fact that the basic price is hiked up to start with, and in some cases more than the average 10% per annum, plus all these "extras" on top, then the overall price for that holiday will have risen considerably more than either 10% or the rate of inflation.
Some operators wait until the moment payment is requested to add extras like taxes, security levies and credit card charges - when there is no other payment option.
This is all misleading and illegal.
http://news.bbc.co.uk/1/hi/business/3725643.stm
I pay by switch for the deposit and cheque for the final invoice, making sure I give enough time for the cheque to be cleared by the bank, before the date of the final invoice.
In general, handling fees of 2% are charged on credit card transactions to cover the costs imposed by credit card companies. No handling fee applies to transactions made by Switch or Delta
So, my gripe of the day would be the whole mis-leading, mis-represented, rip off industry.
besos xxx
Sanji
now charges for ticket on departure...................
Anybody else share my same sentiments?
Personally no. I never use Credit Cards. I always pay by cash, although now with the introduction of Chip & Pin I do tend to use my Debit card more often.
If I had a credit card, I would expect to pay Surcharges for certain products for the priviledge of obtaining a months credit, or whatever it is.....I don't use and will never use credit cards for the simple fact I don't believe in getting in debt. Debit Cards on the other hand, well thats your own money and if I was subjected to a Surcharge for using my Debit card, then yes, like you i would be anagry, but for using Credit......no.
I think these charges are justified and quite fair.
It also includes independent travel agencies who (on the whole) are not in business to rip people off - they want repeat business and know that travellers will not return to them if they feel they were ripped off on a previous visit.
I agree the price advertised by the tour operator is misleading as it doesn't include all the extras - some mandatory, some you don't have to have. They are the ones to get their act together, not agencies.
If you've had a bad experience, don't go back to that company but PLEASE don't assume every travel company is the same.
I always pay off my holiday with one of these cheques to avoid the surcharges. The cheques are designed to pay off other credit card charges, but you can usually use them for anything...
That way I avoid the charges and still get the airmiles on my credit card as well.
craigb wrote:Most credit card companies can issues you cheques to use that are charged to your credit card....
I understand that these cheques are like cash withdrawals on credit cards, with interest being payable immediately at a rate much higher than 2.5%, usually even when you have a 0% deal.
jimd-f wrote:i know its a nuisance but if your purchase is over £100 you at least get the credit card companies protection if the travel firm goes bust
But I am also protected when I buy a £ 1000.00 computer with my credit card from PC World or my local independent computershop down the road without having to pay the 2.5% surcharge.
Stewardwilkie wrote:Also another way to increase their profit on an already depressed margin.
I think this statement sums it up. I feel sorry for those companies relying on these surcharges to make a decent profit, because I choose to pay for my deposit by debit card and certainly will pay the final balance by cheque. I am sure that many more travellers will choose this option.
My local friendly "corner shop" does not charge if I pay by credit card, and the poor sod running it must be in the same predicament the aforementioned small independent travel agents are.
Mark
If I had a credit card, I would expect to pay Surcharges for certain products for the priviledge of obtaining a months credit, or whatever it is.....I don't use and will never use credit cards for the simple fact I don't believe in getting in debt. Debit Cards on the other hand, well thats your own money and if I was subjected to a Surcharge for using my Debit card, then yes, like you i would be anagry, but for using Credit......no.
That doesn't answer the point why other retailers don't charge credit card fees.
As an added note, when making a holiday purchase online, cash- and cheque transactions are out of the equation in any case. The only options you have is to pay by credit card or debit card.
Mark
Certainly from my credit card company (Goldifsh) The cheques are treated like any other card transaction, and not a cash withdrawal...
I pay the bill in full when it comes in and don't pay any charges or interest.
I was sharing my experience on these cheques based on the credit cards I had in the past and currently have. Was not aware that Goldfish treats them as puchases rather than cash advances, so this indeed is one way of avoiding the credit card surcharge when making a payment for a holiday
Mark
Our holidays are usually over £2000 and I like to get my reward points if possible :as the vouchers I earn come in handy at christmas
Last year I used my Halifax moneyback debit card to pay the holiday balance and it earned me just over £20 in reward .
The big operators such as the supermarkets factor these costs into their basic prices and one could argue that perhaps holiday companies etc should do the same but I'm actually quite pleased that instead of doing this they instead give me what amounts to a discount for paying by cash via my debit card instead. I've recently paid the balance for a quite expensive holiday using my debit card - it's easy enough with on-line banking etc to arrange for the transfer of the money from the deposit account to the current account in good time to do this and hence avoid the sort of charges that mark is referring to. I accept that not everybody can afford to pay off a holiday in one go like this or is in a position to save in advance but in the end if you want credit it has to paid for in some way and that's what these surcharges are - part of the charge for credit.
Sometimes though I do pay using my credit card because it offers some additional protection if I have any doubts about the probity of the supplier etc. In which case I regard it as the same as paying an insurance premium - 9 times out of 10 just as with any insurance I don't have any need to claim but like any insurance policy it's worth it to me for the peace of mind.
In the end, as consumers we have the choice as to who we decide to spend our money with and in what form we make the payment. The travel industry is notorious for surcharges and extras etc - we might regard them as unfair etc but few of them, if any, are illegal and these days should be regarded standard practice across the bulk of the industry rather than an unpleasant surprise. If we don't like the price, we don't have to buy and can take our business elsewhere. A c o n or a s c a m is only such if you aren't made aware of the fact that you will incur these extra chagres etc and I've never entered into a contract to purchase a holiday without knowing in the end exactly what the total on the bottom line is. Whether I then accept that price is up to me and I actually like the fact that the cost of the meal I don't eat on the plane, the endless coach transfer I don't use from the airport etc is not included in the basic price of most holidays anymore and I have the choice now about exactly which services I want and pay for them accordingly.
SM
Mastercard or Visa Business 2.02%
Mastercard or Visa credit 1.62%
Debit cards 27.5p per item
These charges mount up and are taken from our account monthly - we have no choice when or how much to pay but you can negotiate these charges with whoever you book with.
SM wrote:The big operators such as the supermarkets factor these costs into their basic prices and one could argue that perhaps holiday companies etc should do the same but I'm actually quite pleased that instead of doing this they instead give me what amounts to a discount for paying by cash via my debit card instead
Interesting point this.
However, if the holiday companies factored the surcharge into their basic price and then offer a 2.5% discount for any cash or cheque transactions, would you honestly think this would ever happen? My personal opinion would be no.
Mark
As an added note, when making a holiday purchase online, cash- and cheque transactions are out of the equation in any case. The only options you have is to pay by credit card or debit card.
Then I would choose the latter, as unless I am mistaken, (and I stand corrected) I would not be subject to surcharges. If I had a credit card, I would expect to be charged for using credit. And I would accept those charges no matter how much they were.
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