Armed police were reportedly called to a British Airways flight at Heathrow as passengers erupted when their departure was abandoned for a second time in two days.
The flight to Las Vegas was due to depart at 4.40pm on Sunday, but didn't leave until yesterday afternoon.
It was abandoned on Sunday due to a technical fault and again on Monday following a mix-up over baggage.
More info here
Courtesy of Travelmole
I understand their frustration.
BA seem to be failing spectacularly at communicating with their customers , of course problems occur , some quite ordinary , some a lot bigger , but the way they are dealing and communicating with them is as best described as a lack lustre response .
I've never flown with BA Andy but there does seem to be a lot of negative press lately.
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