Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
Reply
I for one appreciated your letter... only hope it hits the spot and doesn't go over their heads. Bet you had some fun writing it.
I know this island is an expensive one and I've read very ordinary reports about it. I'm assuming you are talking US$'s
But...are you sure your Snapper was 2 kilos? We have dined in beach front restaurants in Bali where they nobble the scales, either that or they insert a lead weight up the rear end... and end up paying $80 whatever the weight of the fish.
You must be very annoyed you missed the pest control day when they 'fog' the whole grounds with chemicals and choke everyone out, not to mention the army of grass sweepers that start up at 6am outside the ground floor rooms.... that's before they starting cutting it with the petrol driven 'whipper snippers'. Perhaps they will give you a free holiday so you can enjoy the services you missed.
On a serious note. Good Luck with your letter and please let us know if they respond.
Cheers Geri
Reply
I found the letter amusing but I cant see how they can respond.

Nothing has been asked for. If you are looking for compensation then I think it would be better to outline the real complaints clearly and say what you are looking for. You maybe just putting this down to experience and writing this just to get it off you chest,if so thats fine and thank you for the heads up to not visit this resort and the laughs you gave me ( not at you misfortune ).

Kind Regards
Stewart
Reply
Whereas it is mildly amusing, I fail to understand the salient points, and this will unfortunately be consigned to their file of amusing letters received.

However, I once wrote a similar letter to Silverlink Trains, and it made me feel much better, and still makes me chuckle when crammed inside one of their sardine tins / commuter services, and tbh, that was the most important thing.

I'm more worried about the sanity of the person that recommended XXXXXXXX as a honeymoon destination??!
Reply
I agree with Stewart on this.

Yes - it may not have been of the required standard,

I get that bit. The rest can serve no purpose except for getting it off your chest. Pirate or otherwise.

I doubt if after the first couple of paragraphs if it will be read in full.

HT exists to offer help and assistance where someone has a problem.

What is yours?

Do you wish to submit a complaint for compensation? If so then you need to rewrite the whole thing and forget the comedy.

Did you book direct or was it via a tour operator?

If the latter then you need to take the matter up with them. Again a plain factual letter of complaint is required.

There is a hotel/accommodation review section on HT - perhaps a non comedy posting in there would be a good idea. It would at least advise others of the problems and save them your experience.

Sorry if my response does not elicit the response you would like. We do like to assist but the lack of "factual" information prevents us doing so.

fwh
Reply
No you're right. Nothing was asked for nor expected. This letter wasn't actually sent to the resort. It's simply a more interesting way to voice one's dissatisfaction than just the usual listing of complaints.

We sadly did miss the fumigation. Perhaps with the high the noxious gases would have given us we might have had a much more enjoyable time. It's funny to hear someone else mention the whipper snippers too. I've never seen anything more silly than using those to cut acres and acres of grass.

We're thinking of writing a proper letter of complaint, which would be far more serious than what I wrote here. I've read many hotel reviews by travelers and have often been a bit annoyed by people who go to second world countries and expect 6 star service. Then they complain when things aren't quite as nice as they expected/demanded. But this resort really was terrible. Beyond forgiveness. The disgusting streaks of mud in the room, the service, prices, everything was sub standard.

I don't expect this letter to achieve anything other than a wry smile from those who have been and maybe serve as a warning for those thinking of going. But I suppose everyone's wants and needs are different so ultimately people should read as many reviews as possible before booking.

Have a sense of humour, fwh. The place was terrible but obviously this isn't a real letter. But it was fun to write and I believe gets my points across in a more interesting way than most complaints.
Reply
But this isn't a complaint! It's an amusing review of what sounds like a dire place to stay and that others might or might not find useful. If you do decide to complain by all means re-post and let us know how you got on but in the meantime this doesn't seem the appropriate place for your 'letter'.

SM
Reply
Hi scarredforever .. whilst your post may have been intended as humorous, our Holiday Complaints forum is intended for use only by members requiring advice or assistance with a specific and genuine holiday complaint, or by those members who may feel able to offer appropriate advice and assistance with that complaint. General comments or reviews should not be posted in this section of the site.

It is inappropriate and misleading to post a message purporting to be a copy of a complaint sent to the MD of the resort, when in fact you have not made or sent any such complaint.

Your feedback may well be of interest to anyone else who might be considering this resort. However, it may be better if it was posted in a more constructive and informative manner in the relevant section of our resort discussion forums or our hotel reviews site.

As you obviously do not require the services of this particular forum, I will close the topic at this point to avoid any more of our members spending time with it when they could perhaps be helping with more genuine and urgent complaints. As it's a piece of humour rather than a genuine complaint, I will also remove any references to the name of the resort concerned.

Many thanks
David :wave
Reply
Holiday Truths Forum
Holiday Truths Forum Ship image

Get the best deals!

from our cruise, ski and holiday partners

You can change your email preferences at any time.

Yes, I want to save money by receiving personalised travel emails with awesome deals from Holiday Truths group companies which are hotholidays.co.uk,getrcuising.co.uk and getskiing.co.uk. By subscribing I agree to the Privacy Policy

No, thank you.