well I'm just back and BA and terminal 5 is a shambles just now. I feel really sorry for those who have to work with them and put up with all the flak just now. Spoke with several who said they were embarrassed to admit they worked for them.
First of all, they had cancelled several of the Aberdeen/Heathrow flights on the day we flew. Ours appeared to be ok. But they delayed it for 2 and a half hours. There were many people with connections who were panicking. We checked before we eventually boarded whether it was worth us going down- as did all the others. We were assured we would be ok. Well, we then sat ages in the plane wating to get off. We had to run all the way through T5 to get to the shuttle and then run through T4( if you were there last Saturday and saw a female running barefooted through the terminal that was me!) We made it with seconds to spare.At flight connections most of the others on our flight found they were too late) Of course when we arrived in Mumbai we discovered( as we knew really) that our luggage had not made it. And the same was true for quite a few others. They gave us a paltry £50 to tide us over the two days it would take according them for the luggage to arrive. They still have not found it, although it is probably in Milan.
On our return, our flight went sick. There is nothing that can be done about that. My gripe is that they knew at 1pm that it was sick. We were in the departure lounge by then. We were there for the next 5 hours. I can't complain about the flight crew. they were out there, sorting out water and something to eat and putting up with all the queries. We were eventually taken to a very nice hotel( Mumbai Hyatt) and had to get up at 1.15 am for our return. I was issued with a second set of return tickets from heathrow to Aberdeen. We were then delayed 2 hours. When we landed something had gone wrong and we had to wait on the runway for a bay. We had missed our other flight.
We then got issued with our third set of return tickets. This was after a long wait at the BA service area, which has about 16 desks but only had 4 manned. Our last plane only started to board 45 mins after it should have left. The last straw was having to sit in it for 2 hours as they found that the wrong cases had been loaded. They had all to be taken out and then they didn't know which ones should actually be loaded there. The captain was really apologetic. The crew were just fed up with the whole thing.
I'm not going to say now that I will never fly with them again. I await with interest to see what they think we should get as compensation.
T5, if it ever gets sorted, does actually look really nice.