My parents are staying at the hotel at the moment and they're less than impressed with it.
Dad said it's position and hotel itself is lovely BUT the basic stuff that you would expect a 5 star hotel to have well and truly covered leaves a lot to be desired - chipped plates and bowls and cracked cups aren't what you would expect to see in a good quality hotel.
Dad isn't impressed with the food either - for him food is an important part of the holiday - just one thing he mentioned was that on a morning he's searching thru' the bacon trying to find pieces that haven't been incinerated - we expect that on a Friday afternoon in our local Asda cafe but not in a good quality hotel.