I booked a holiday last year with what was then My trvel and now thomas cook for specific apts in la pinneda. 12 before departure i was informaed of a change due to contactual issuies between tour operator and resort. The alternative being offered to me is less than satisfactry as it is a deferent resort and although a higher star rating less facilities. When i challanged thomas cook they offered me a refund or if they can alternative accom. in the resort i booked but at an extra charge .
can anyone tell me where i stand regarding additional costs and compensation.
Unfortunately this is a common scenario. Their T&Cs will state they can make these changes (more often due to overbooking). I don't think you will be able to get any compensation as they alll work the same - you can have a refund or take their offer of alternative accommodation.
first choice did this too us once, and i refused what accomadation they offered......i got the contact name and phone number of who i spoke too.....
i then went online and looked in the holiday brochure, at somehwere i was happy to stay, i then spoke to first choice lady, told her the 3 places i would be happy to swap too, and we eventually sorted it out.....
good luck
i then went online and looked in the holiday brochure, at somehwere i was happy to stay, i then spoke to first choice lady, told her the 3 places i would be happy to swap too, and we eventually sorted it out.....
good luck
If it's less than 56 days notice then I think you are entitled to compensation. As they are not only changing accommodation but resort then it's classed as a major change.
Speak to Ros Fernihough asap
The direct number to Ros's PA Pam is 01922 705134 (This may ring and ring - instead of engaged tone so try the number below)
Or try the switchboard number 01922 633214 and ask for Travel Dept.
Speak to Ros Fernihough asap
The direct number to Ros's PA Pam is 01922 705134 (This may ring and ring - instead of engaged tone so try the number below)
Or try the switchboard number 01922 633214 and ask for Travel Dept.
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