I booked and paid in full for a holiday for my parents to Torremolinos, Spain (flights and accommodation in March). This was booked & paid over a
month ago. Today I get a call from Thomas Cook saying there has been a
mistake with the price of the hotel and that it should have cost much
more. Thomas Cook say that the hotel owner, or management are refusing
to honor the price Thomas Cook listed at, and the price we paid.Thomas Cook have offered a different hotel in the same area and to compensate, have said they will provide this at half board, not B&B
as per our actual booking. The problem is that the hotel we booked is
fantastic, excellent reviews and is ranked No. 5 of hotels in
Torremolinos. The hotel they are now offering is nowhere near as nice,
has poorer reviews and is ranked 36 of hotels in Torremolinos. We are
obviously not impressed and extremely disappointed. We haven't made a
decision yet (cancel the whole holiday, accept this lower grade hotel or
fight with Thomas Cook).My question is: Can we force Thomas Cook to honor the price we paid, bearing in mind we paid well over a month ago and there is now less than
30 days before my parents go on holiday? (22 days to go actually)If anyone can help on our legal position, I would be most grateful. Thanks.