ok , just wondering if anyone has any ideas how to go about this

i had a booking with fc for dec this year , and due to unforseen circumstances am unable to go.

I rang fc on 8th may and on 15th may as i was going to cancel the holiday , i was advised both times on the phone that i could cancel the booking but needed to pay £41 for insurance , or i could amend it for £20 per person. i also had the above info confirmed to me in an email from fc

2 weeks ago i rang up fc to amend the booking , and i spoke to 7 diff people before someone actually was able to amend.

i wanted the holiday moved to next ocotber . i was quoted several diff prices on this call to amend the booking and was told i had not paid enogh of my old booking , even though i had paid them £270

apparenlty they cannot move across the old money from the booking because they now have a new systemn in.

finally i was told that i could pay a low deposit of £25 per person , and had to pay abother £160 within 14 days when i received the old deposit back.

after going ahead with the booking , the agent went through the info with me , and suddenly i had to pay another £160 within 8 weeks as i ahd choose low deposit. (this i wasnt advised at the start)

i then asked her to cancel the new booking as i was getting rather irate , as now i had been on the phone for over 50 minutes. i was told she could not cancel it. next thing she did , and i was told she would refund me the £50 for low deposit.

i had to pay £41 to cancel the org booking , but have now lost out on the deposit of £260 due to mistakes made by them.

any ideas if i should ask for a refund of my money