Went on holiday August 2008, stayed in a villa in Benaguasil, Spain.
Party of 8 people, 4 adults & 4 children, we got there and could not believe our eyes....
what a beautiful, huge looking place. The grounds were so big, swimming pool was 10x5 with sunbeds, which was big enough for us all.
It had about 5 different areas, barbie area with bar, hot tub, outside toilet etc.... gardens area with fountain display etc.....
tennis court/ football area etc..... washing area for clothes etc..... no-one around, so you could make as much noise as you like!!!
The Villa was decorated lovely with all cons from "ikea".
Anway to get back to the complaints bit..... we looked after the place like it was our own. When closely looking around, we notice that the place needed a good clean, there was dust everywhere, dirty underwear under children beds, dirty dishes left in dishwasher, swimming pool was slightly green, outside toilet door handle was broken, could not have a shower in main bathroom as door would not open... had to take door off and fix, lost 4 days in the swimming pool as kept going green, and when we told the man about it, it took him ages to come around and sort it out. Complaint to the owner, but have not heard a thing nor have we received any deposit etc...... back!!!!!!!!!!!!!
We did make the most of our holiday by having a few drinks, and what with the company of our fantastic family, our 2 weeks was great!!!!!!!!!
Not a very happy state of affairs - some of the problems could be due to the place not having been used for a few weeks. Cleaned after the last guest and nobody run a duster round before you arrived. Dirty linen and dishes - there is no excuse. Cannot comment on the pool and the rest points to very poor maintenance and is not acceptable when it is let out.
You do not say if you booked via an agent or direct. If you can tell us that information then one of our members may be able to advise.
fwh
Found a website called holidaylettings.co.uk
When looking for a villa, we came across this one and fell in love with it.
Contacted the owner, who seemed really nice and kept in touch with him by email, phone etc.....
My only problem is that we looked after the villa, well. I can't understand why he hasn't replied to any
of my emails or answered my any of my calls. He owes me £300, which was our security deposit.
We didn't do anything wrong, so why???
I have had a problem with a company in the UK who wouldnt respond to me Emails after i had a problem with them. Before the problem they were very quick to respond. So I opened a new email account, and sent a couple of questions under a different name.... and lo and behold a reply within the hour!!
It maybe that the owner is on holiday, perhaps send an enquiry off a different email asking a few questions and see if the owner gets back to you. Also contact the website and let them know that this property isnt what it should be.
Good luck
Well since i last wrote i have heard back from the owner, who gave me my deposit back with a big sorry.
The looking after the villa was not down to him, but the key holder who has now left.
I would like to say thank you to the owner, your villa is wonderful but next time be careful who you pick as your key holder!!!!!
THE END.....
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