daughter and sister went to new york for 5 days flying with BA then went early march this year.
Their flight from manchester on the friday night was cancelled, so BA put them on another flight, which resulted in them missing there conecting BA flight to new york.
BA were brilliant, they put them up in a hotel, and transfered them onto a flight the next day, not a BA flight but a Kuwait flight.
When boarding the Kuwait flight, 3 of the members of the party (1 being my daughter) was told that their luggage was not on board.
Again long story, i spent all of the sunday trying to sort out the luggage, Kuwait airline had the luggage, but could only send it out on the next flight of theres, which was the wednesday, which was no good, as the party of people were due to fly home with Ba that day.
Tried to get Kuwait airlines to get the case to BA to send out that day, it just couldn't be done
So i agreed with the lad at Kuwait airlines, that there was no point in sending the case to new york, when the 3 people were returning that day.
Daughter returned wed night, and the case arrived back at our home on the friday night.
Well as you can guess a 23 year old in new york was really dissapointed, as she'd got new clothes to wear, for her holiday.
She bought some new clothes, underware, and basic essentials, these came to just over £150.
When they arrived home, we sent filled in a insurance claim off, sent all of the
original receipts (kept copies)
flight tickets (for BA and Kuwait airlines)
Boarding cards ( for all flights)
the lost luggage form which they got in new york
the letter, which we received when we received the luggage back.
So far we have had £20 each for delayed flight.
Now the problem is i just can't get the money for the clothes off them.
Everything that they need i've sent of, but they still keep sending me letters, asking for more information.
The latest one, asking me what date we received the luggage back, it does say on the letter i've sent, to them.
They have even asked us, for flight times on the saturday afternoon, which i've put in a letter, and it does state on the boarding card.
Ba sent us £150 worth of highlife vouchers as a goodwill gesture, £50 for my sister and £100 for my daughter, these can't be exchanged for cash, but we have used them on line, to buy some perfume with, i have told the insurance this, and Ba have sent me a letter confirming this.
Well last week i sent the insurance a letter, telling them, that i have given them everything that they need, and i have also told them, that if they don't pay out the claim within 14 days then i would be going to the insurance ombudsman.
Well today i have received a letter back today, of the insurance company, and this is what it states.
We acknowledge receipt of your recent communication with thanks
This has been duly noted and we shall be in contact with you in the near future.
Now where do i go from here.
