my wife and I, on the coach to the airport, were told our flight would be delayed for a couple of hours, wrong, we were informed much later that all passengers on flight ???? would be going to different hotels all over the island because of technical difficulties to the jet, this was on a wednesday evening.Due to this delay, I lost two days wages, and my luggage disappeared, leaving me to walk around in the clothing I donned on leaving our holiday hotel. All reps informed of the loss of the luggage.
On alighting at Manchester airport, Friday morning, I visited the left luggage department and found my case, battered and valuables missing (I took some pics for future reference) my case had been run over by something big, no!! not a dinosaur,
the muddy tyre marks very visible. 
Our insurance was covered by Direct Travel Insurance. I filled the claim forms in, ie, flight delay, loss of two days wages (with letter from my company to verify this) and valuables(with receipts). I received £10:00p for the delay, a fiver each.
I telephoned today, 25th November, asking about the rest of my claim, the abrupt person on the other end of the line, informed me that I was not entitled to anything else because the valuables was not in my hand luggage, (if they were, I suppose they would have told me I should have taken better care of it) nothing about my loss of earnings.I asked could I speak to someone higher in authority, she informed me he was not at his desk. So now she is sending a form out for me to express my disgust etc.
has this happened to anyone else?.
