In Nov 08 we booked a holiday with Travel Republic for 4 adults in the kontes hotel Turkey, (thats 2 rooms' 1 booking and payment), only now we have had an email and txt msg to call TR/Med Hotels because there has been a hotel change. At first we thought it wouldnt be too much of a problem until we discovered that only 2 of our party were moved and not all 4 of us.
After a lengthy telephone conversation we came off the phone feeling quite distressed and upset because we had been given 3 alternatives which we believe all to be unacceptable, 1. Accept the change.2. A full refund for the 2 rooms (but not flights) 3. TR to find alternative accommodation at more expense to us.
After another phone conversation and us not accepting any of these offers we were advised that we could have the opportunity to move to the alternative hotel (golmar) at the cost of £190. We were still unhappy about this as surely as we booked the holiday as a 1 booking of a party of 4 then surely if a room move was necessary then we should all have been moved not just 2.
After yet another phone conversation and emails in between TR/Med Hotels now deny the offer of us all being reunited at the golmar for £190 and now say that we can only move at todays prices which would be £378. When we booked this in Nov after many hours of research to what we believed to be the perfect destination/hotel, we were impressed at the cost and was within our budget, but now we feel we are cornered because we obviously want to be together in 1 hotel as first planned but now because of the price issue this is way out of our budget and also feel that if TR/Med Hotels can move 1 couple at no extra cost then they should oblige by moving 2nd couple free of charge as this was there mistake in the first place.
We would be extremely grateful if there is anyone who can advise us in any way! We look forward to hearing from you