This is a tiny complaint compaired to some, I've already posted it in the TCA thread but was hoping somebody on here might be able to just give a bit of advice who have a bit of experience with making complaints.

Booked holiday in March with Direct Holidays to Puerto Plata, flying with Thomas Cook Airlines. EVERY DAY since have been trying to book seats on the plane online. 'No flights found' when enter details. Most have phoned at least ten times, told each time somebody would ring me back to sort it, not once has this happened. 20+ emails sent, not one response.

Flight is going via Belfast. Those going from Belfast have been able to book from day one.

We wanted one of the set of two seats at the rear of the plane.

I have just checked online and it now appears these seats have all been booked up!!

I am fuming, we've paid the same for our holiday as the people flying from Belfast but they have seat priority. TCA staff have been useless, nobody is interested in helping us, and never have been.

I know this is a minor problem, but it is not the point. This is an expensive holiday and supposed to be a special holiday for me and my boyfriend which is why we have been trying every day to book the seats. I'm so annoyed! I also get a bit claustrophobic and the thought of 12 hours on the plane stuck between people makes me feel ill.

I've just got off the phone and they were not interested, as expected. Somebody will ring me back... yeah right!!

Is there anything else I can do? I've already made a complaint to the Directors last week before I found the seats were fully booked and I won't get a response to that until next week. I doubt they're going to be intersted either.

This is so not the start to the holiday I wanted, it's a very long flight so we wanted to make it part of the trip IYKWIM.

Aaaargh! Hate rubbish customer service!!!