Bascially situation is as follows we have written to Thomas Cook twice and have not recieved a suitable compensation amount yet.
The main crux of our complaint was the Bar Playing loud music until 3am every morning.
Thomas cook havn't denied it happened as we reported it to both our rep and the resort office.
In the latest letter they have however started lying by saying we were offered alternative accomodation which we weren't!
I think we are heading for small claims court rapidly here.
Is a letter before action the next step and is how much should I be claiming for 100% of the holiday + compensation or 100% of the acccomadation costs + compensation.
TIA
John
jmacp wrote:Thomas cook havn't denied it happened as we reported it to both our rep and the resort office.
In the latest letter they have however started lying by saying we were offered alternative accomodation which we weren't!
Erm I think you'd have moved had you been offered alternative accommodation. Wonder which one they say you were offered.
There's no way you'll get 100% compensation as they'll take the flights off for a start. Maybe best to have a chat with Ros Fernihough or her PA Pam. Ros is a travel law solicitor who often assists our members. They'll offer you free advice and can be reached on
The direct number to Ros's PA Pam is 01922 705134
Or try the switchboard number 01922 633214 and ask for Travel Dept.
Please let us know how you get on
Was it the bar in your hotel or a bar in the resort? What hotel, which resort?
It was the hotels bar, basically B** the barman seemed to think it was ok to entertain a handful of people till 3am.
Everybody else did hear this going on but because they were drinking it didn't bother them too much
After researching this if you start going back through trip advisor it's been a problem for a while here.
John
-
Edited by
Glynis HT Admin
2010-02-04 00:00:25
Edit to remove personal name
It looks like a very small complex (looked at other guest pictures on Tripadivsor - pics of bar too), with only a small number of rooms and lots of busy street around it. I can't think moving you to another room, would have helped much or solved the problem.
This type of complaint is out of their hands. It;s down to the guests. Asking for a full refund would be foolish.
There's plenty of advice elsewhere on the forum as to how to set out a letter of complaint. You will get nowhere asking for 100% of the cost of your holiday, you'll go to the bottom of the pile. I assume there were no problems with the rest of your holiday? If you think you have a genuine complaint about that one aspect and that the fault lies directly with Thomas Cook or the hotel then write a short, to the point letter requesting a refund of £x representing loss of enjoyment for x% of your holiday giving TC 28 days to respond.
Fortunately there were parts of the hotel where this loud music couldnt be heard.
Lots of people complained and I doubt if Thomas Cook will do anything about your complaint as they must get lots of people complaining about the music in Gumbet hotels.
I was shocked when I heard it as the music is switched off at midnight in Icmeler.
It still hasnt put me off returning this May,but I will take earplugs just in case.
The problem was the rouge bar man. TC's attitude was we know there is a problem we have spken to the Hotel we cant do anymore!
The never offered us alternative accomodation and we couldn't sleep until after 3am every day.
John
By all means make your complaint but to ask for 100% + compensation is extreme. At the very best you will receive a certain amount per person per day that you were affected.
Best of luck.
Maybe best to have a chat with Ros Fernihough or her PA Pam. Ros is a travel law solicitor who often assists our members. They'll offer you free advice and can be reached on ...
I'd do what Glynis recommends, this type of complaint is far from rare and there will be legal precedents about levels of compensation which Ros will be aware of.
Peter
Post a Reply
Please sign in or register an account to reply to this post.
Similar Topics
-
Thomas Cook Complaint
Posted by Rusla4ever in Holiday Complaints
-
Thomas Cook Complaint - Help Please!
Posted by THOMAS CROOK! in Holiday Complaints
-
Thomas Cook Complaint
Posted by jmacp in Holiday Complaints
-
Thomas Cook Complaint
Posted by Joey Tribiani in Holiday Complaints
-
Thomas Cook Complaint
Posted by koalaboy08 in Holiday Complaints