Piper

As I think you had concluded - don't book the return flight as an Adult - I do not think it has any chance of success.

From Ryanair's website......(note the 'same reservation' )

http://www.ryanair.com/site/EN/faqs.php?sect=chd&quest=uam

I guess as a last (expensive resort) you might have to rebook one of the adults with the 12 year old on a new reservation.

Good Luck at the airport !

John.

Thanks for the reply John.
I went to the airport and asked at the Ryanair desk the best way to overcome the problem and she gave me the Customer service number. The lady was pleasant enough but I had to tease additional info out of her and she more or less said the same thing. That; A name cannot be added, it will have to be a new booking. Which could be second mortgage territory with Ryanair.
Therefore, My wife has decided to go out for the last week and bring her home with Easyjet, not everyone's favourite, but we've never had a problem with them.
Piper

To balance the Ryanair customer Services view

Complainants without exception all say; it takes several attempts and when you get through you are left hanging while the meter runs on

I phoned them recently and got through first time, no wait and the query was dealt with in a professional
manner.

Chris

So the 3 flights with Easyjet (1 outward and 2 return) are cheaper than two with Ryanair (both returns) ?

Just trying to work it out in my own mind

John

If I was the holder of the booking, maybe I would pursue a single additional entry to the booking. But it's my daughter and she with her husband and three kids, could possibly be set back to another flight. I have to consider these things, because it was my suggestion the she takes her niece.
By the way, I have been through the forums and NO-ONE has had a similar situation resolved to their satisfaction.
So if the girl didn't go I would lose £90 and she would be extremely disappointed. My wife gets a weeks unscheduled holiday and I don't have any hassle with unco-operative call centre advisor's.
Cheap at the price.
Thanks for all contributions.
Piper

Guess your wife ends up the winner then

Hope it all works out OK.

John.

Ryanair agrees to improve website clarity

Ryanair has agreed to clean up its website following discussions with the Office of Fair Trading.

The low fares carrier has taken a number of voluntary steps to increase the clarity and transparency of its website and other advertising after reaching an agreement with the OFT.

Discussions with Ryanair and the OFT started after the Advertising Standards Authority referred the airline to it last year.

The ASA referred Ryanair to the OFT following several formal and informal ASA investigations into complaints about certain Ryanair adverts.

Ryanair has now agreed to:

*Provide clear information about Ryanair's Price Guarantee and qualify as necessary any statements that Ryanair is guaranteed to offer the lowest prices.

*Give further prominence to links on its website and in email promotions that contain information about optional services and charges such as for checked-in baggage.

*Give further prominence to links on its website and in email promotions that contain information about any terms and conditions applicable to promotional offers such as the days or dates on which offer prices are not available.

OFT director of consumer markets Mike Haley said: "We welcome Ryanair's action which we believe will make it easier for consumers to access the information they need when choosing low cost flights."

The agreement reached between Ryanair and the OFT concludes the OFT's consideration of the ASA referral.

A spokesman for the airline said: "Ryanair welcomes today's OFT announcement which concluded this referral.

"We were happy to make the minor adjustments recommended by the OFT to improve our website and advertising.

"Ryanair is pleased with the OFT's conclusion of this case which confirms Ryanair's belief that there was no substance to the ASA's original referral, and we welcome the fact that the OFT has dismissed the ASA's request ‘to consider taking action against the budget airline Ryanair'."


With permission from Travelmole

Errrr - all that information is already on the website and really not that difficult to find........

Guess it makes it easier for those who can't be bothered to look for the additional fees, terms and conditions of offers etc.

John.

Well I for one am grateful for David posting new terms and rules whenever Airlines/Travel Companies publish them. I don't look through websites/travel publications on a regular basis so I find David's posts very useful..

Judith

Ah - can see how I didn't make that clear

Not having a 'go' at David - he does a sterling job like all the mods
It's people complaining about not being able to find the information on the Ryanair website I meant......

John.

Going to get flights booked in the next couple of days. Have had a good look through most of the posts on here for info, just ned to know the following if anyone can help.
1. One of our party will be 15 years old going out, but 16 coming back - does this cause any problems with booking issues ?
2. Is the check-in fee included with the total cost of the booked flights or is that another extra to pay when you do get round to checking in on line ?
3. A post on here (March 09) says flights will be stopped from Doncaster/Sheffield in June. I can not find any other info about this, and flights are showing as available for September - so I guess this was never carried out ?
Cheers for any answers.
Spike (really fed up now of sorting holidays out...)

hi spike,

My thoughts regarding your questions -

1. Age change is an interesting one and not sure the impact of going a child and returning an adult (in Ryanairs eyes).

2. Web checkin fees are payable up front when you make the booking - when you checkin online you do not need to pay anymore.

As you will know you can checkin online for the return flight up to 15 day before you come back - make sure you do not lose the checkin 'boarding cards' you will be printing off. If you need to get it reprinted at the airport it will cost 40€ for each one. We now take 2 copies just in case.

3. As you have seen Donny to Alicante flights are published go up to end of Oct 09 - similar to some of the rest of the Ryanair timetable. I guess they are waiting to determine if they should continue the winter schedule for many of the routes. Unlikely to cancel flights prior to October but hey this is Ryanair !!

If I have got something wrong please let us know.

Regards, Chris

ps I booked some flights yesterday and today they have come down 50% - thats Ryanair for you !

Thanks for that. I have looked on ryanair's site and seen the check-in fee is included in the cost. Seems also departure airport will not be a problem, so the only thing to find out prior to booking is the age of one traveller. There is no price difference foe a child to an adult, so is it safe to just book her in under and adult ?
Spike

Spike,

If it was me I would phone the call centre - 10p a minute from the UK to find out the best option.

But be warned because as everyone knows you must of course prepare yourself to phone them loads of times before you get through, stay hanging on the phone for ever and when they are ready to speak to you await the torrent of abuse from those call centre people.

Chris

Here's yet another good idea from Ryanair!!!

http://uk.news.yahoo.com/5/20090706/tbs-ryanair-fly-for-free-if-you-stand-up-327c223.html

Another 'how to get my airline publicity without spending a penny' stunt. YAWN!!

I would think that this, and the bar stools, would be illegal because you couldn't strap someone down effectively and they would literally be loose canon balls in the cabin during take off and landing!!

undoubtably another MOL media stunt, but he's not the first one to suggest this for a change! A similar thing has been hitting the headlines in the far east where Shanghai-based Spring Airlines has been in discussion with Airbus to offer standing room aboard their Airbus A320's to increase capacity by 40%. It's not often MOL is beeten to it by someone else!! There's even a 'seat' design here and aparantly Airbus have said it's fessible!! I'm not sure if they'll ever be able to get it certified for safety reasons (evacuation) or Boeing will go for it (Ryanair use an all Boeing fleet), but it's being worked on and isn't as far from reality as you might think.

Darren

That seat looks like something on a ride to and from Hell in a UK theme park!! NOT for me, even if the flight was free ............. and I bet you'd still have to pay taxes and baggage and check in fees!!

I have just made the call to Ryanair customer services about the child going out with us who will be 15 but 16 years old on our return. The response was, that it doesn't matter if you book her in as a child or as an adult.
Really can't get my head round that one ! but as she is still classed as a child on departure I will book her in as a child.
Anyone like to give there opinion on this ?
Spike.