We flew to Sharm in September with Thomsonfly, being 6 foot + we booked leg room seats as we do most times. This was never an issue with First choice as you sat in an exit, the seats are narrower because of the table in the arm rest but you had space in front of you to stretch your legs. This time it was Thomsonfly, £50 each for leg room seats, we boarded our flight and sat in our seats, we had the toilet bulkhead wall in front of us so no room to move your feet, let alone stretch out your legs. My wife is only small 5ft 4 but even she said it felt cramped, we questioned the stewardess and she said they were sold as leg room seats. Once the plane had boarded she moved us into normal seats, these had more room, she advised us to make a complaint in resort, which we did.
The resort rep advised us to make a complaint on our return to the UK, this we did by completing the on flight questionaire, the website complaint form and also by letter. You guessed it! we did not get a response. I have spent the past few days trying to get a response, today I finally got an offer of £50, this is not the point, first of all it cost us £100 but it is more the point of mis leading people. Apparentely the brochure says leg room seats do not have a seat in front of them, it does not say there is a wall there.
On the return journey we had row 1, another bulkhead wall + the galley, also we had a very old couple sat next to us who had to be brought in through the front doors using a special lift, they were not very mobile at all. This is not a dig at them but I have always been under the immpression that you had to be fully mobile and able to help in an emergency if you sat near the exits. Are rules being bent to suit and are they mis-advertising / mis selling, Iam not happy with the outcome, can someone please advise me who to contact next, sorry for the rant
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