We left on our honeymoon in June to Turkey on aThomas Cook holiday, booked through a different agent. We made the company we booked this through aware it was our Honeymoon and requested a sea view room. Also the main reason we chose this resort and to go all incusive is that at the time our son was 1 year old and we wanted everything in one place, and also the brochure described this resort as being 'away from the hustle and bustle of the main resort'.

Flights were fine, transfer no problem, when we got to the hotel to check in we were escorted to our room in a hotel building next door and given our AI wristbands. I thought it was odd the quality of the room and hotel, and our balcony view (which overlooked the main road through the resort where the transfer buses came through) was not the quality of even a 4 star resort really. When I looked at my wristband, I noticed that the name of the hotel was different, and the star rating was 4 and not 5 like we booked. It was about 3 in the morning, my son was tired as were we, and as there were no English speakers in the hotel we decided to speak to our rep in the morning. I will also mention there was no cot in our room, just 3 single beds. Clearly not safe for a 1 year old, and not what we were expecting on our honeymoon!!! We did request a cot when we booked also. My son had to share a bed with me.

Next morning, we went to see our rep, who explained that we had been double booked, and this is the sister hotel we were put in. We were told there was no room in the other hotel until 4 days later (7 day holiday!!). We eventually received a broken cot after requesting 4 times from our TC rep.

Other problems were that our fridge was broken, which was essential for us for our sons milk as he wouldnt eat the food, no one came to fix it despite reporting it numerous times. The food was horrendous and left out day and night uncovered, the same food was served at breakfast lunch and dinner. The fruit was mouldy on the insides. My husband was refused alcohol, however I was served the same drinks? We went to see the onsite 'english speaking' doctor who wanted to charge me 18 euros for some ice for my foot (arthritis). We were given a plate of fruit and a bottle of wine as 'compansation' for our trouble. The fruit was mouldy when cut into and the bottle of wine was free (for me anyway, not my husband lol) on the all inclusive option. Our room was infested with ants. The music literally blasted until whatever time in the morning keeping our son awake and really disturbed us too despite being told we were going to be away from all of the noise.

Anyway, we decided to make the best of our so called honeymoon and did a lot of swimming, and moved hotels on the day they promised, we were given an upgraded room and late checkout, however on the day of the transfer our rep told us to sit and wait in the room til someone came and collected us. We sat and waited until 1pm and decided to chase it up, she was nowhere to be seen so we had to arrange our transfer ourselves. When we did move we were still overlooking a stagnant river.

When we got home we put a complaint in to TC immediately (through our booking company), they then 'lost' our letter (despite sending a letter of receipt to the company we booked through). We sent the letter through again, on the 28th day we got a letter saying 'thanks for your letter we'll get back to you', 28 days later - nothing, they resent the letter offering us £120 holiday voucher, we wrote back immediately refusing, they sent us another letter saying they'd respond within 28 days, chased 28 days later, nothing they put us off for a fortnight, rang back on the day they said they'd have it by and we were told there would be a 3 week delay in a response. This morning we got a response saying we could take either £80 cash or the original voucher offer.

We wanted to take to ABTA but with the cost of this, and a housemove and christmas happening, we simply dont have the £70 to do so unless we're sure we'll get something out of it. As our holiday was 6 months ago, we only have 3 more months to register the complaint with ABTA and we just dont know what to do.

I dont want them to get away with being so complacent with our honeymoon and our complaint, they really just dont seem to care at all.

So really my question is - do we have a case with ABTA? Has anyone ever had to put a complaint through them before and what was the outcome?

Didn't mean that to be so long!! Thanks in advance