I haven't took a screenshot, as it's advertised in their brochure too which I hold a copy of. Plus they admit in the letter that the description is wrong, so I can't see how they can back out of that one.

Thank you, I will go to the advertising standards agency.

a quote for the ASA's "what we don't deal with" notes

"Products, services and contractual disputes
Companies' trading practices, contractual matters, the quality of goods and services, claims on packaging and trade names are all dealt with by trading standards."

They cannot settle a dispute regarding the holiday I agree, they will however consider taking action where an advert appears to make an offer that cannot be delivered. In this case the advert states that the accommodation is newly refurbished when it is not. In that the advert is misleading and would come under the rules of the ASA.

Hoeseasons may claim they were mislead by the owner but they have a duty of care to ensure that what they advertise in their brochure or website is correct. If the ASA agree and rule the advert is misleading then that would add strength to the case should the OP take the matter to court to reclaim their money.

Personally I do not see how ABTA can be of any use here. They are a trade body and as such look after the interests of their members.

Again my opinion but the OP booked with Hoeseasons and it is with them they have a contract.

fwh