Hi
Ask for some advices ,my friend & I booked & paid for Italy Passo Tonale 25/01/14-01/02/14 with Crystal ski ,2 days after we paid her mother-in -law passed away in Hong Kong
and the funeral date is 25/01/14 so we called Crystal ski asked to change the to 01/02/14 but they told us we have to cancel and re-book ,so we can only get 30% back and
pay the full price for the next one .
My friend she was so down already and now ever more upset, we known each other since we were kids but due to family and work ,we hardly see each other so every year we will try to
arrange to go away together .
Now I feel so guilty ,if I go alone & and she lose every penny (we did tried to sell it but not easy ,if refund I lose my 70% which I don't want (single supplement).
does anyone have any suggestion ??? or how to get crystal ski let us change date !!!!!
My friend really needs this holiday to cheer her up !!!! we didn't the insurance in time !!!
They will cover the death of a close relative. That is exactly the kind of thing you take it out for.
Sadly we had a close relative pass away two days before we were due to travel and we got everything back from the holiday insurance apart from the £50 excess.
You should have bought it the minute you booked the holiday! You wouldnt find yourself in this situation now.
If you have explained the situation to Crystal and they cant or wont help you out then there really isnt anything you can do.
Apologies, I missed there was no travel insurance. Nothing can be done then.
cary12 wrote:Hi
Ask for some advices ,my friend & I booked & paid for Italy Passo Tonale 25/01/14-01/02/14 with Crystal ski ,2 days after we paid her mother-in -law passed away in Hong Kong
and the funeral date is 25/01/14 so we called Crystal ski asked to change the to 01/02/14 but they told us we have to cancel and re-book ,so we can only get 30% back and
pay the full price for the next one .
My friend she was so down already and now ever more upset, we known each other since we were kids but due to family and work ,we hardly see each other so every year we will try to
arrange to go away together .
Now I feel so guilty ,if I go alone & and she lose every penny (we did tried to sell it but not easy ,if refund I lose my 70% which I don't want (single supplement).
does anyone have any suggestion ??? or how to get crystal ski let us change date !!!!!
My friend really needs this holiday to cheer her up !!!! we didn't bought the insurance in time !!!
THANK YOU !! EVERYONE !! CRYSTAL SKI AGREE TO CHANGE THE DATE !!
Brilliant news Carrie, so pleased for you and your friend.
So good to here of a company that has customer care, good news
It's good to hear of a company that DOES help instead of the usual complaints about those who won't.
They are a lovely company and part of the Tui group.
Great they have changed the date of your holiday.
Pleased to hear that won't lose your holiday or be out of pocket - a good result.
Great result.!!
Great news and it's good to hear of a company with a heart.
Great news but please remember to buy the travel insurance in future.
They can still buy insurance - now!
That is good to hear it is resolved, well done Crystal Ski
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