I allowed myself to be talked into getting a Thomas Cook currency card, after asking all the important questions; i.e. can I use it in stores and restaurants and access cash from a cash point? I was assured, it is accepted everywhere and obtaining cash is no problem. I should have known better.
I managed 3 transactions in a store and restaurant, after that it was declined in stores, cafes, and even the local bank could not provide me with cash as the response was - insufficient funds - despite the fact my card held $1,200.00 in balance!
I emailed Thomas Cook at the store in London that provided me with the card, telling them it's urgent, I'm running out of cash, and to respond asap. NO response from them at all.
I am stuck with just $40 in cash and unable to access my funds.
I rang their help line printed on the card - automated system which does not provide any information for this problem.
I rang a number supposedly for their store in Dallas, only to find it was not Thomas Cook office at all, but another company who have been in that location for many years.
However, Dallas and Americans being as superbly helpful as they are, the person from this company, not related in any way to Thomas Cook, is now trying to make contact with the Currency Cash Passport helpline on my behalf to try and assist me.

My advice? Do not use Thomas Cook for anything, they offer zero service and are only interested in making a sale and profit.