Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
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Hi,
I am an independent travel agent and I am happy to help if I can.
You should have received all closures in writing. Can I ask did you book it direct or via an agent?
If you booked it direct you need to send an email to Thomsons Customer services department, if you booked it via an agent then send them an email they will then forward the information on to Thomsons on your behalf.
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Hi, I booked via first choice website I am yet to receive any replies just an acknowledgement that my complaint had been received.

Before travel we received no notifications of building works/closures etc. Like everyone else I worked damn hard to pay £6000 for a holiday and to have multiple closures/disruptions without any notifications from first choice/Thomson I just think is unacceptable. Any advice on what to expect next or tips on how to continue would be greatly appreciated. As soon as I get a reply I will post back also, in the hope I can help someone else. Xx
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Hi just a quick update,

ive received a telephone call from the Thomson directors complaints office today whoever they are, just asking some questions about my holiday. The gentleman I spoke to advised that he was investigating at the moment and he should have a resolve by Tuesday. Any advice on what to expect next would be appreciated.
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Well I have received an email from first choice that states the following:

[table][/table][table]Thank you for contacting us regarding your recent holiday to Punta Cana. [/table][table][/table][table]As part of a specialised team, fully trained to investigate and respond to any correspondence addressed to our Board of Directors, I have been asked to review your case today.[/table][table][/table][table]I have now taken the time to read through your email and note all the points you have raised. I can fully appreciate how distressing it must have been to find that building work was taking place near to the Grand Palladium Bavaro. I would like to reassure you that we do take customer feedback very seriously and do our utmost to rectify and prevent any further problems for future customers. We will therefore make your comments known to the relevant members of staff both here and overseas.[/table][table][/table][table]As we say in our brochures, while we have no direct control over building development in overseas resorts, we certainly do our very best to keep customers updated with any information we get about local projects. However, things can often change very quickly and it can be difficult to predict how troublesome any particular construction work is going to be. [/table][table][/table][table]I do assure you that we would never withhold any information from our customers. We see it as our job to do everything possible to provide you with an enjoyable, trouble-free holiday. However, no matter how many precautionary measures we take, there will always be some eventualities that are beyond our immediate control. Therefore, I am sorry we are unable to agree to compensation.[/table][table][/table][table]Thank you once again for writing to us, as feedback from our customers’ is invaluable to future planning and monitoring existing holidays.[/table][table]
To say I am unhappy is too nice I am fuming!!!! Any advice on what to do next?[/table][table][/table]
Reply
Hi Benny
The last time I had a complaint about a company,i sent an e mail to a firm called Resolver.They take up your case completely free of charge and are very good as if results are not forthcoming they keep escalating to higher levels,and it certainly worked for me.Give them a try as you've got nothing to lose.
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