We had just arrived back from a very enjoyable 2 weeks in Tenerife, where we have been going for every summer for 4 years. Unfortunately after excperiencing a 19 hour delay, we now ask was it worth it ??. I wanted to know what my rights are under the new EU legislation, am I entitled to compensation ?. The whole delay was a fiasco, on arriving at the airport, we were told to remove any items that were needed from our suitcases, this was at 10am, we were then informed by the Monarch reps were trying to organise transport to a hotel (so we knew we were in for a long wait !), the transport eventually arrived at 2pm, up to this point we were never advised of the cause of the delay. They then proceeded to ferry over 300 passengers to a hotel over 1 hour away from the airport. On arrival were were told that a rooms and a meal would be provided. We were then advised that we would be deaprting the hotel at 8pm the same evening and that transport would arrive to take us back to the airport. We boarded the coach at 8pm prompt, then rep then went on to tell us we would NOT be flying till at least 3am ( although this was only an estimated flight time & NOT confirmed). We arrived back at the airport at 9pm and issued with meal vouchers, we were then ushered into the departure lounge and told to keep an eye on the monitors for departure time, which over the time were were waiting showed about 3 diffent estimated times !!!. We eventually flew at 6.50am. Monarch carried out the requirements stated in the new legislation regarding accomadation & refreshements BUT correct me if I am wrong, the idea of putting us in a hotel was to compensate for the overnight delay ?? their excuse for not keeping us at the hotel was that they were unable to get any transport to take us bck to the airport after 8pm. At NO time were we told the reason for the delay although the question was asked by myself and almost every other passenger. I do not feel they fulfilled their obligation to us. We had a minibus driver picking yus up at Manchaester, we rang him and told him to watch teletext for further info, to which he did, unfotunately it was noted on teletext that we were due to land around 3am and no further info was available, he then proceeded onto Manchester airport, from Sheffield, only to be told that they had no idea when the palne was due in.
I feel we were treated disgracefully and Monarch should be made to pay for their total lack of customer service. Can anybody please advise me what I should do.
That sounds DREADFUL, a 19hour long delay! 
I would certainly look into any compensation you will be entitled to. We were delayed going to Cyprus last year by 5hours, and that was bad enough!
Goodness knows how you felt. We just received a voucher for £5per person. As it was going out, and we were stopping for 2weeks, it wasnt too bad, but its a shame when you are on your return journey home. After all, all you want to do is get home again. Good luck proceeding with this anyway. xx
I would certainly look into any compensation you will be entitled to. We were delayed going to Cyprus last year by 5hours, and that was bad enough!
Goodness knows how you felt. We just received a voucher for £5per person. As it was going out, and we were stopping for 2weeks, it wasnt too bad, but its a shame when you are on your return journey home. After all, all you want to do is get home again. Good luck proceeding with this anyway. xx
A different scenario but similar problem....last year we were meant to be flying from Manchester at 6pm ....just as we were called to the gate the whole airport was evacuated...we were shepherded into a pen right next to the terminal and held here for an hour and a half. as a qualified first aider I knew that the first thing to do is get people away from the possible problem, yet we were kept right on site for all that time. We were then ferried over to Terminal 1, kept in a basement for another hour. Then told we could go to the bars restaurants etc in T1. Then another hour later we were ferried back to T2, but once we arrived there, did we get any info...Not on your nelly! basically we wandered around for so long, then we heard our flight announcement at 10 pm . To cut along story short, they waited 5 hours to tell us our flight was cancelled as Fueteventura airport closes at 11 pm. As it's a four hour flight, they knew from 6pm we werent going basically, but left us wandering around like nomads, spending money in the airport on drinks and food. they then took us to a hotel at the airport, where it took us an hour to get a room (the first 2 they gave us were occupied!!!) gave us a meal, but my husband got a pint from the bar....£5.00!! Finally ccllected us to take off at 1 minute to midday next day. Apparently the 1 minute to midday is crucial, if it had been after that, compensation was due. As it was. depite losing a day of our hols, and a letter from me of complaint, no compensation was offered. As it was only a weeks hols to begin with, it turned into a 6 day holiday....not a good start to it as the stress of it all gave me a migraine for 2 days. The travel agents treat us like muck dont they?! I swore I wouldnt travel with first choice again, but needless to say I 've done so twice already this year....and with no probs I must add!
sounds like moarch, atleast you got food vouchers! when we complained after a hefty delay with monarch coming home from the states they gave us £20 pp! we decided not to pursue but just make sure monarch never got out cutsom ever again
Its unfortunate when these delays happen. But the reality is it can happen with any airline. If you stop giving each airline your business, eventually you will run out of airlines to travel with!
We once had a 22 hour delay in barbados with Airtours (we got another day in paradise so that wasnt too bad!)
Then another time we had a 10 hour delay coming back from Tenerife (again with Airtours) but this was due to a hole in the runway.
A 6 hour delay with Britannia going out to Tenerife from East Midlands.
Delays have never stopped me travelling with either of them.
All airlines are the same, just with different coulours painted on the side!
I travel with whoever suits my travel needs at the time.
Re compensation. You should be able to claim something off of your travel insurance. You just need a letter from the airline stating the time of the delay (this shouldnt be a problem to get) and send it off to your insurer.
We once had a 22 hour delay in barbados with Airtours (we got another day in paradise so that wasnt too bad!)
Then another time we had a 10 hour delay coming back from Tenerife (again with Airtours) but this was due to a hole in the runway.
A 6 hour delay with Britannia going out to Tenerife from East Midlands.
Delays have never stopped me travelling with either of them.
All airlines are the same, just with different coulours painted on the side!
I travel with whoever suits my travel needs at the time.
Re compensation. You should be able to claim something off of your travel insurance. You just need a letter from the airline stating the time of the delay (this shouldnt be a problem to get) and send it off to your insurer.
JM,
Good advice has already been given to Ring Mrs Ros Fernihough. In the short term I can only offer the following;
When a delay is anticipated you should be informed of your rights by the carrier at an early stage. Once the delay exceeds a certain time (I think it might be 4 hours for a flight whose distance encompasses Tenerife) you have the right to cancel with a full refund of the flight cost. Again, the carrier should have pointed this out to you. Meals, refreshments must be provided, in keeping with the length of the delay. Two, short telephone calls, text messages, faxes or emails should also be provided by the carrier. Overnight accommodation and transport to/from must also be provided where the delay takes the flight into the day following (or later).
The airline could have provided the phone call for you to inform your taxi pickup of a more accurate arrival time.
Your taxi company could also have accessed M/cr Airport real-time flight dep/arr. search facility via the internet.
Contact Ros.
Good advice has already been given to Ring Mrs Ros Fernihough. In the short term I can only offer the following;
When a delay is anticipated you should be informed of your rights by the carrier at an early stage. Once the delay exceeds a certain time (I think it might be 4 hours for a flight whose distance encompasses Tenerife) you have the right to cancel with a full refund of the flight cost. Again, the carrier should have pointed this out to you. Meals, refreshments must be provided, in keeping with the length of the delay. Two, short telephone calls, text messages, faxes or emails should also be provided by the carrier. Overnight accommodation and transport to/from must also be provided where the delay takes the flight into the day following (or later).
The airline could have provided the phone call for you to inform your taxi pickup of a more accurate arrival time.
Your taxi company could also have accessed M/cr Airport real-time flight dep/arr. search facility via the internet.
Contact Ros.
there is a long complicated story to our monarch trouble which i posted else where but cant remember where
Greenshoes, I have had a quick look. Can you remember if the topic was about Monarch or anything else in general ?
Kath HT Admin
Kath HT Admin
it was in flight only section. something to do with monarch v mytravel i think. i couldnt find it either 
yes it is.
to expand on that , when we got to the airport in florida we were told of a delay at check in. they said they had no idea why what etc. so were shipped to a hotel that was under major refurb and told to wait by the phones. we were then giving nothing to eat which caused alot of complaints so in the end we bought our own food. waited and waited. the phone rang and we were told the bus is here to collect you. so all the passenegrs ( mind you this was a big plane load) all went to reception to be told after an hour that no bus is coming and monarch still have no plane. eventually we got taken to the airport to sit for 4 hours with nothing open to have something to eat. luckily we had stocked up from the hotel shop near it. then the plane hassle. a firm called trade winds picked us up. and we boarded to be told their cookers dont work so they served us the cold food anyway. then during the flight pilot comes on and says due to engine problems we must divert to canada. great. so off we were to canada to what seemd like wooden shed for an airport lounge. we were then told monarch are sending a plane as the tradewinds plane needs something done to it. so we waited and waited and waited to be finally told we just get back on the tradewinds plane as monarch plane were still sitting in glasgow
so no i will never fly with monarch. they said they plane difficulties were out with their control and they provided accomodation! we just couldnt be bothered with a fight and said we would not travel again with them
to expand on that , when we got to the airport in florida we were told of a delay at check in. they said they had no idea why what etc. so were shipped to a hotel that was under major refurb and told to wait by the phones. we were then giving nothing to eat which caused alot of complaints so in the end we bought our own food. waited and waited. the phone rang and we were told the bus is here to collect you. so all the passenegrs ( mind you this was a big plane load) all went to reception to be told after an hour that no bus is coming and monarch still have no plane. eventually we got taken to the airport to sit for 4 hours with nothing open to have something to eat. luckily we had stocked up from the hotel shop near it. then the plane hassle. a firm called trade winds picked us up. and we boarded to be told their cookers dont work so they served us the cold food anyway. then during the flight pilot comes on and says due to engine problems we must divert to canada. great. so off we were to canada to what seemd like wooden shed for an airport lounge. we were then told monarch are sending a plane as the tradewinds plane needs something done to it. so we waited and waited and waited to be finally told we just get back on the tradewinds plane
as monarch plane were still sitting in glasgowso no i will never fly with monarch. they said they plane difficulties were out with their control and they provided accomodation! we just couldnt be bothered with a fight and said we would not travel again with them
Just an update on my messgae. I wrote to Monarch regarding the delay, they acknowledge my comlpaint and stated that they are 5-6 weeks behind and I will hear from them in due course 
. , they apologise for the DELAY in responding !So I am still no further on since the 19th August !
. , they apologise for the DELAY in responding !So I am still no further on since the 19th August !
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