my mum and dad and their friend are due to fly out to goa on saturday evening - they got a phone call from the travel agents yesterday to say that manos can no longer offer them the accommodation booked!
they have been to the travel agents and manos gave 3 different reasons as to why the accommodation has been cancelled
i personally think they have overbooked - they tried palming them off with a lower standard rooms but they've refused.
mum and dad have been to goa 5 times and know personally the owners of the hotel they were supposed to be staying in so they will get a true explanation when they arrive
luckily enough mum and dad have spoken to a guy in goa who owns a bar and they have got rooms with him but manos are only offering £40 each compensation
surely if manos are not fulfulling the contract they should be offering more
As with most other tour operators, the limit of compensation to be paid out is clearly listed on the terms- and conditions page in the brochure or website it was booked through.
They usually pay very low compensation, whilst they expect you to pay a great deal if you were unfortunate enough to have to cancel your holiday.
Not a lot you can do about.
Mark
They usually pay very low compensation, whilst they expect you to pay a great deal if you were unfortunate enough to have to cancel your holiday.
Not a lot you can do about.
Mark
alizda Definitely speak to Ros Fernihough travel law lawyer on this one. She will offer you free advice and explain exactly what your rights are.
Ros can be reached during office hours on 01922 621114
Ros can be reached during office hours on 01922 621114
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