i totally agree she booked this about 2 weeks before xmas for 2 long weekends in feb it was around £160 each couple so she paid out around £320 so far 1 daughter has got £70 back from them,its not on.and that was after loads of phone calls, emails and a letter,when she booked lastmin told her that the vouchers were all she needed and they were fully aware it was xmas presents so not sure whats gone on but its 100% lastmins fault, ill keep updating everytime i hear any thing

Anybody logged on read page 117 on BBC text . What sort of company are they. Tonyt

yes i had a look and was totally appalled, the latest is the daughter who went and had to repay has now been refunded, but the daughter that didnt go due to problems first daughter had, my friend has been refunded only for the room and not the euro star, shes got lots of personal problems at the moment so i cant deal with this also, so looks like they have got away with keeping some of her money even though it was their error , 1 company to avoid !!!!

Lastminute.com don't care what happens after they get their money.I booked a 2 night stay in Melbourne through them but later had to cancel.That was nearly 6 weeks ago and despite the hotel emailing them several times to state that there was no charge for the cancelled nights they are still telling me that they cannot yet give me a refund as they are still looking into it.They ignored several emails from the hotel and even faxes and have basically tried to waste time hoping that I would eventually go away and forget about it.I am now on the point of refering it to my credit card company to see if they can get anywhere with the refund. I would never use Lastminute.com again and will try to put anyone else off using them as well.

I had a similar problem when I booked Ibis hotels by internet in various cities in Poland for my son and his girlfriend. They were asked to produce the actual credit card on check in. Luckily they were able to satisfy the reception staff at two hotels but it gave them some sticky moments. I recently booked for my niece at an Ibis in Paris, but insisted to the gentleman on reception at the time of booking that this booking was being made for a third party and was a 'treat'. He accepted my card and the fact that the young ladies arriving would not have my card with them and thankfully all went well.

Hi All,
I've had a dreadful experience with lastminute -

I booked a flight to Turkey in March that left about 8.00 on a Sunday morning, I was supposed to pick up the tickets from the 'diamond desk' at the airport - diamond as it turns out are an agency that provide a ticket handover service for various companies including lastminute. The problem was that when I arrived my tickets weren't there. The girl at the desk phoned lastminute who first tried to persuade her to drive to their local office and, when she refused, told me sorry no flight and keep your receipt we'll give you a refund. Not so much as a sorry.

I was supposed to be going on a business trip and now I was stranded at the airport having been totally let down, what made it worse was the girl at the desk had a 'not my problem talk to lastminute' attitude and I didn't get to speak to lastminute at all.

Thankfully Turkish air was able to sell me a ticket - the flight was full but as I was on the passenger list (albeit without a ticket) they cancelled my original seat and booked me another one for which I had to pay directly. This meant I paid twice for the same flight, although Turkish Air was £10.00 cheaper (they told me it was better to book direct anyway).

So, I have a last minute panic and have to pay twice for the same ticket - a tragic tale would you agree? Except that's not why I'm posting, It's now June and would you believe this -

I STILL HAVEN'T GOT MY MONEY BACK

I have traded numerous messages through their online system, TWICE faxed a copy of the new ticket I had to buy because they lost the first fax. I have been told on numerous occasions that my money will be with me in X amount of days, as of last week nothing.

Perhaps one of the most frustrating things is the fact that lastminute do not publish any telephone numbers, so you are left firing off complaints into cyberspace with no idea when you will get a response, sometimes you never do. I googled for other people who have had problems with lastminute and found that having to fight for a refund is a common problem. I also found a phone number for their offices where you can actually talk to a person (although by the sound of it that person is in an offshore call centre). I last spoke to them a week and a half ago and was assured the money would be with me by last Wednesday, I'm waiting for my credit card statement to see if that's the case but I expect I'll be disappointed again.

The magic number to talk to a real live person is -

02078669200

I used to work for American Express Travel Agency, dealing with Airline Refunds....and the problem with the delay of your refund may actually be due to the airline.

It can take up to ONE YEAR for some airlines to refund money for tickets -and I'm afraid that the smaller carriers are usually the worst. Most of the time, the credit card company will just refund it onto your card and then THEY wait for the airline to refund them - but a lot of cc companies make you wait up to 3 months before even doing this!

Not much help to you, I know, and I am not defending lastminute at all - but this could well be the reason, and it can take a lot of pushing to get ANY of the parties involved to admit to what is going on!

I don't mean to be rude - but what has this got to do with the airline? It was lastminute that didn't give me a ticket (it was apparently in their office but had not been sent to the desk), Turkish Air gave me one straight away.

And lastminute will have applied for a refund for your original unused ticket from Turkish Air, before passing the refund on to you -believe me, I know how this works!

they seem to have a habit of taking bookings they cant honour then not refunding quickly,

if they have applied for this refund then they should make this clear to bosola how long it will take instead of empty promises, people appreciate honesty more than being fobbed off ,which this company have a habit of doing, theres no excuses for ignoring peoples emails

Bosola

At the end of the day you are entitled to a refund from whoever took your money, in this case lastMinute. If they have to do the floral dance to get the money back thats their problem not yours...
I suggest you might want to consider the Small claims Court, which is an easy and cheap method of dealing with people of bad faith.
Best of luck

Hi All,
Just to let you know I finally got my money back, albeit after around a 3 month wait. Thanks everyone for the feedback.

I thought when I first got my money back that I'd scored a 'victory'. When I stop to think about it though, and tott up the amount of effort I had to put in chasing lastminute and the fact that I have been without my money for so long, I realise that I've still lost out overall....