Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
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Maybe Jame5 has done another runner :lol: No post from him/her since Monday lunchtime.

Jimd-f: a cracking post. Sums up the situation perfectly.

Peter of York - thanks for that link. It may disprove my earlier post wherein I thought you could refrain from paying a restaurant bill providing you give full contact details and providing you have (what you consider) just cause to withold payment.

kmba - well, not a lot to say really - but you are ALSO entitled to your views.

Mike
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They ONLY details they have of us is our car registration numbers. Just for the record we were not shown any contract, not told of any cancellation policy or fees, didn't sign anything, didn't see any papers at all.


Would appear the hotelier only has the car registration numbers.

I decline to rush to any judgement on this matter, but have pointed out the potential legal pitfalls in my previous posting.

Peter
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Not done another runner. :lol: I've been pretty busy in work and doing family duties etc... Some very good advice coming from all of you. I think paying for one night is a very good option. We did discuss this between the group but we decided against it because we had failed to engage the owners into a sensible conversation and thought our only option at the time was to pay one night in cash and post it. We were then worried it would be our word against theirs' that any cash was paid. No credit card details were taken, it was a phone booking. We were not made clear of any cancellation policy and checking out times did vary from 10am to mid-day between different staff. :lol: I did call my credit card company to ask if I could pay via card and dispute after. I was told if I signed for payment I'd be unlucky to win any dispute as I'd be effectively agreeing to the amount charged :(

I guess we did take some time coming to our decision to check out of the hotel. It takes a lot to push me into decisions like this. As the time went by I was finding more and more stuff that I could initially live with for just two nights but not being able to shower was the final straw. I know £65-£85 isn't going to get us a fancy hotel, but I also know I've paid half that price and had a clean room with working shower and more.

Someones comments on it being a barn and spiders live in barns. Fair enough comment but when there are dead spiders which look like they've been there for a while it is obvious to me that there has been little or no attempt to prepare this room for guests. Not sure if I mentioned hair in the bath? There was also some hanging from the soap dish on the side of the bath. Luckily I took photos.

Anyway, must dash again. I do really appreciate all the posts and time out you lot have taken. I will be back!

James
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The way I look at it you complained about the facilities and gave them a chance to rectify the situation, which they failed to do. You then exercised your right to leave because of their failure to provide service. Where's the problem? The checkout time doesn't come into it as the basis for leaving is non provision of service. There is nothing owing for the second night.
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Then the woman squared up to her to hit her but I got between them. We were promptly kick out of the pub/hotel minus our room keys.


Taking into consideration the intimidating behaviour of the owners wife and the fact that they were thrown out, would they not have been asking for trouble to return to pay?
If you re-enter an establishment you have been thrown out of, would you not be trespassing?
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*post deleted*

A reminder of one of the T&Cs we have
3. Show respect and courtesy to all other users
Do not allow yourself to be drawn into conflict with another user. We will not accept personal attacks from one user toward another and this will be dealt with very severely. If a situation arises that you feel may be getting out of hand inform a moderator or Admin via Personal Messaging . We will then attempt to deal with the situation.

Fiona Ht mod
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I think this one has been talked through now.
Jame5- if you would like to add the outcome to this thread just pm a member of the mod/admin team and they will unlock it for you.
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