Booking direct with operator - beware

Faith69

2006-09-01 19:10:04

Having booked our holiday in April 2006 with Dedicated Holidays, we were all set and due to go tomorrow morning 02/09/06, suitcases packed and taxi booked for 5am. Recieved answerphone message this afternoon 01/09/06 from CAA informing us that the holiday was cancelled as Dedicated Holidays had ceased trading as of today 01/09/06.

Therefore you can imagin our horror, just wished we had booked with a repatable travel agent. Hopefully will get some money back - but had booked week off work, taxi, insuarance etc. Have noe got to explain to the kids the holidays delayed until iwe can sort something out.

Faith69

the seeds

2006-09-01 19:28:24

im so sorry to here that :cry:

we always book with travel agents, just get a price of the web and get them to match it.
it makes you so mad :evil:

that companys can do this to people that save hard for there holidays.
hope you get something sorted.

jennyfrank

2006-09-01 19:45:05

So very very sorry to hear that Faith. It really is a lousy thing to happen and I know that all the regulars on this forum will feel for you. I know that it doesn't make eveything ok again, but hopefully you booked using your credit card and will eventually get some of your money back. Jenny

Faith69

2006-09-01 20:17:43

thx for your replys - have managed to book another holiday leaving on sunday night this time through Thomson. Although its a different resort and the flights aren't that good - but had already booked the time off work and school. Also had to borrow money to pay for it - thank god for parents!

Just wondering what difference it makes if you pay by credit card? I think i paid the deposit of £500 on my debit card and the balance on my credit card.

will i still be entiled to a refund?

robbyw

2006-09-01 20:35:26

You should be fully covered on the credit card side of things. I would contact them and let them know of the situation.

Enjoy you newly booked holiday, hope all ends well.

Robby :wink:

Diamond Olly

2006-09-02 13:14:11

If the CAA have informed you, then the chances are that the company is ATOL bonded, which means you should be able to get a full refund. They should be sending you through some paperwork in order to get a refund. Travel agents tend to only use ATOL bonded tour operators for financial protection.

Fiona

2006-09-02 14:52:14

http://www.dedicatedholidays.co.uk/ntsgr/cms/page.asp
they are indeed ATOL protected.

stewartwilkie

2006-09-03 07:20:30

As others have said Dedicated is ATOL bonded and you will get a full refund.

Enjoy your new holiday.

Kind Regards
Stewart

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