so yesterday(monday) at 0800 i logged on to their web site and saw they still had the late booking offer i was after and tried to book online.
it wont let me book for one,i've got to phone them, but will let me book for 2. So,waited till 09.15 and gave them a call and got a message giving there opening hours(mon-fri 9.00-5.00). this message was there all day!
found a page on their site where you could ask for a quote so completed the form and waited for the reply. i'm still waiting.
looked again at their website about 10.00 but found i could not access it as their server was down.it was down most of day as far as i know.
this morning i called them again on their main phone number only to get a message saying that their number had changed and then gave me the same number.
as i have already booked my time off, and want to go to lloret for personal reasons, i persevered and eventually got through to a siesta office in leeds where i did book my holiday, but
-they want full details of my insurance(as i did not want theirs), including policy number/emergency phone number/uk contact number for someone while i'm away, before they proceed with the booking
- they cannot guarantee me a room yet as they have to contact the hotel direct(and this could take 14 days)
-i cannot get the reduction for booking online, although it is not my fault that i can't do this
-the price of the single room supplement has now gone up from £9(as shown on their web page on monday) to £13 per night
-the above 2 notes adding £50 to the price of the holiday, that the siesta person cannot do anything about!!!
-i've got to pay the full amount on booking(including 1% surcharge for using credit card)despite not having a confirmed holiday
however, on the bright side, they have said they would refund my money if they can't get me a room
so now i've got to wait a see if i am getting a holiday; and, if so, is what i've gone through so far a taste of things to come, or will it all be all right in the end.
why is such a simple matter so bl***y complicated.
i will wait and see what happens next, ie if i get a holiday or not, before deciding about arguing about the price.
) as they were offering a good deal and the ferris deal included the casino royale at the same price as the royal beach and i did not want to take the chance on getting a **** 3* hotel for 4* prices.
