Colleen
To be frank, there would little point in doing the review if you didn't give a true reflection of what you thought. Even if previous reviews of the hotel may have been good there could have been something like a recent change of personnel.
I'd like to think that management may even look in here from time to time and take on board what is said. ( I wonder if any do??)
One of our mods first joined here when she was researching her holiday and the hotel she was looking at had nightmare reviews. She went elsewhere and is sure her holiday was saved through reading HTs reviews.
I don't think your review sounds as if it would be as drastic. But NO-ONE should criticise you -after all, they can't tell you how you felt, only you know that