We may postulate if the payment to reps is the problem. I do however wonder if we actually get what we pay for. It would seem that everyone wants to pay little and yet get so much. Yes it is hard earned cash that we part with, but that is not the reason I am sure. Could it be that the Germans etc are more realistic about their expectations?
On that basis FWH, then we do not get what we pay for, if for example the qualifications to be a rep in Germany are higher than the British side and thus the pay is higher, but the price of the holidays are "similar" in both countries, then we Brits should also have the same qualified reps looking after us, they all work for the same company at the end of the day.
You make a good point about people not reading the brochure correctly, but what happens for example, when you have read the said brochure correctly and not until you arrive in the resort do you find the said brochure or the TO never told you about the major construction works taking place outside your hotel and the rep who they have placed in the hotel is incapable of offering any constructive advice through either lack of experience, age or maybe just a lack of dealing with the general public.?
Is that the paying customers fault.?
Reps of whatever country are the representatives of the company to which you have parted with your well earned cash and are a vital link.
Sanjiii
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Edited by
Sanji
2007-04-08 16:53:53
