When I booked mine I clicked on a tab that said "HOLIDAYS" not build your own, flights only or hotels. When booking a HOLIDAY I expected everyting to be included or least to be advised that transfers are not included before you confirm your booking.

As previously stated I did not book a Build your Own I booked on the Holiday page - and sorry I certainly don't agree with you Steve - it is not straightforward! It would have been straightforward if I had booked a Build your Own. I asked 50 people at work to try it out - I didn't tell any of them my story or why I was asking them to try the website. 37 of them (up till now) did not realise that there would be no transfers etc. Of course they didn't book holidays - I only asked them to go through the motions on the website so to speak and then tell me what they thought the booking included. For your sake Steve I am glad your booking has worked out to your liking.

Thats fair enough. I'm clearly in the minority on this one! Just wanted to put the other side of the argument forward.