My wife and I were on the My travel flight to Gatwick on 13th January, which was delayed 24 hours. We had to pay for other flights to Scotland and also for another night in a hotel at Gatwick. The total additional cost was £231.

I contacted My travel soon after our return and asked for them to compensate us. This request was of course refused, and various claims were made e.g. that they were glad their staff at Gatwick had been able to help us. In fact after standing in a queue we were told to go and see BA. Anyway after theatening to take them to court to claim for the additional costs, they agreed to pay, provided I sent them proof of the additional costs. On the phone they advised me to send the originals by post, which I declined to do. I scanned the receipts and sent them by email, receiving an email acknowledging their receipt, and later a phone call thanking me for sending them.

This was in early March and despite this there was no cheque sent to me. I then recieved a letter advising me that the receipts had never been received and that they would not pay up because of this. I then told them that I would go to the Small Claims Court seeking our additional expenses and also one days pay for my wife and I, and that I was now seeking £551. Surprisinlgy the receipts turned up and yeaterday I received a cheque for £231.

The moral of this saga, is that if you have a valid claim, do not give up, the chances of them going to court are very slim, and the most it can cost you will be around £100, in Scotland in any case.

Anyone else get the runaround after this delayed flight?